CHRISTOPHER ROBERTS
JAMAICA ,NY
Summary
Results-driven Operations Supervisor with expertise in process optimization and performance management. Successfully led cross-functional teams to enhance efficiency and reduce operational costs through strategic planning and data analytics.
Overview
12
12
years of professional experience
Work History
Operation Supervisor
DHL Express
Jamaica, New York
09.2021 - Current
- Streamlined operational workflows to enhance efficiency and reduce processing times across departments.
- Executed strategic planning initiatives that aligned operations with organizational goals and market demands.
- Led cross-functional teams to implement process optimization projects, resulting in improved service delivery.
- Conducted comprehensive risk assessments to identify vulnerabilities and develop actionable mitigation plans.
- Implemented performance management systems to monitor team productivity and drive continuous improvement.
- Coordinated with logistics teams to optimize route planning, reducing transit times and operational costs.
- Championed data-driven decision-making by utilizing analytics to inform operational strategies and improvements.
- Established key performance indicators to measure operational effectiveness and inform strategic adjustments.
- Provided leadership, mentorship, and guidance to team members in order to foster a collaborative work environment.
- Created reports that tracked key performance indicators related to operations objectives.
Import Export Specialist
Fedex Trade Networks
Jamaica, New York
01.2016 - 09.2021
- Coordinated with customs brokers to ensure compliance with import and export regulations.
- Reviewed shipping documents for accuracy and completeness to prevent delays.
- Developed relationships with suppliers to enhance collaboration and communication.
- Maintained accurate records of shipments to streamline logistics processes.
- Collaborated with internal teams to align shipping strategies with operational goals.
- Facilitated timely resolution of shipping discrepancies to maintain customer satisfaction.
- Researched international trade laws to ensure adherence to compliance standards.
- Assisted in negotiating favorable shipping rates with carriers to reduce costs.
- Liaised with freight forwarders and carriers to arrange transport of goods by sea or airfreight.
- Monitored shipping schedules to ensure timely arrival of goods at destination ports.
- Prepared and submitted documents to customs for clearance of imported goods.
Air Import Agent
Cargo Airport Services
Jamaica, New York
06.2016 - 09.2016
- Managed cargo tracking systems to maintain accurate shipment statuses and facilitate timely deliveries.
- Communicated effectively with clients to address inquiries and resolve issues related to air freight.
- Maintained accurate data entry and reporting for all air import documentation and shipment activities.
- Collaborated with customs agents to ensure proper documentation for regulatory compliance.
- Provided detailed updates to clients regarding shipment progress and any potential delays.
- Trained new staff on air import procedures and best practices for documentation management.
- Reviewed and verified air waybills and commercial invoices for accuracy and completeness.
- Coordinated with airlines, shippers, and receivers to ensure timely delivery of shipments.
- Processed documentation such as air waybills, bills of lading, and commercial invoices.
- Tracked cargo status using web-based tracking systems.
- Provided customer service support related to import and export issues or inquiries.
- Managed daily operations including data entry into system databases.
- Facilitated communication between customers, vendors, brokers and other parties involved in the shipment process.
Sales Representative
Abercrombie & Fitch
Manhattan, NY
04.2014 - 06.2015
- Executed effective sales strategies to enhance customer engagement and boost store traffic.
- Identified customer needs through active listening and tailored solutions to meet those needs.
- Monitored inventory levels to ensure product availability and support sales initiatives.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Listened to customer needs to identify and recommend best products and services.
Education
High School Diploma -
John Adams High School
New York, NY06-2013
Skills
- Process optimization
- Performance management
- Risk assessment
- Data analytics
- Strategic planning
- Compliance management
- Logistics coordination
- Customer relationship management
- Effective communication
- Team building
Timeline
Operation Supervisor
DHL Express
09.2021 - Current
Air Import Agent
Cargo Airport Services
06.2016 - 09.2016
Import Export Specialist
Fedex Trade Networks
01.2016 - 09.2021
Sales Representative
Abercrombie & Fitch
04.2014 - 06.2015
High School Diploma -
John Adams High School