Paul Wilkinson
Elgin,TX
Summary
Results-oriented General Manager experienced in continuous process improvement and cost-effective problem-solving. Established strong working relationships with customers, employees, vendors, and contractors while driving team building and talent development. Focused on surpassing company goals through strategic planning, process optimization, and effective communication.
Overview
24
24
years of professional experience
Work History
Operation supervisor
Student Transportation of America, STA
Houston, TX
08.2024 - Current
- Managed daily logistics to ensure timely and safe student transportation.
- Developed training programs for staff to enhance service quality and safety compliance.
- Coordinated with local schools to align transportation schedules with academic calendars.
General Manager
Zydeco Harley Davidson
Houma, Louisiana
05.2022 - 03.2024
- Oversaw daily operations and ensured smooth functioning of dealership activities.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Developed and implemented marketing strategies to attract new customers.
- Fostered a positive work environment through employee training and development programs.
- Coordinated inventory management and streamlined supply chain processes.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
General Manager
Cowboy powersports.
Beaumont, Texas
09.2020 - 04.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Oversaw daily operations and ensured smooth functioning of dealership activities.
- Managed staff scheduling and performance evaluations to enhance team productivity.
- Developed and implemented marketing strategies to attract new customers.
- Enhanced customer service standards by training staff on best practices.
- Analyzed sales data to identify trends and inform business decisions.
- Established vendor relationships to negotiate favorable terms for products and services.
General Manager
Mile High Harley-davidson Of Parker
Parker, ID
05.2018 - 04.2020
- Directed daily operations for motorsport events and team management.
- Implemented strategic plans to enhance team performance and operational efficiency.
- Oversaw budget allocation for various motorsport projects and initiatives.
- Oversaw daily operations and ensured smooth functioning of dealership activities.
- Managed staff scheduling and performance evaluations to enhance team productivity.
General Manager / Operations Manager
Goe Harley-Davidson / Goe Powersports
Angleton, United States
01.2017 - 03.2018
- Turned around two failing dealerships after being brought in.
- Took over sales desk, fostering an environment of enthusiasm and excitement within sales force and F&I departments.
- Streamlined Motorclothes department by addressing years of outdated and missing product, ensuring inventory accuracy.
- Implemented accountability protocols in service department to enhance performance.
- Faced challenges in parts department management due to personal relationships.
- Drove significant sales growth on vehicle side, resulting in increased profits and improved Bar & Shield scores by several hundred points.
- In the metric store my recommendation was to close a cash draining store with mostly old inventory across the board including vehicles and parts.
- However the owner has decided to continue this operation even though it cash drains the Harley Davidson store to sustain it.
General Manager
Performance Motorsport Management
Houston, United States
11.2002 - 06.2016
- My next assignment was as General Manager for Team Mancuso Powersports North (Formerly AJ Foyt Cycles) after the store was purchased by the Mancuso Group.
- Implemented inventory controls and sales processes, leading to significant profitability.
- I then was moved to Clear Lake Kawasaki and Word Cycle and Marine as General Manager over both until relocating them after bringing the same changes as to the prior store.
- Clear Lake Kawasaki was then relocated and renamed Team Mancuso Powersports Gulf Freeway.
- At this time Galveston Honda was purchased and I continued as General Manager for both Word Cycle and Marine and Galveston Honda until the two stores were combined as Team Mancuso Powersports South.
- Over the course of approximately eighteen months this store became extremely profitable.
- In April of 2008 I was moved to Mancuso Harley Davidson Crossroads as the General Manager.
- The store was performing poorly and in the red when I arrived.
- We finished 2008 with just over 1 million in operating profit.
- In the following years we won two Silver Bar and Field awards and operating profit was between 1.8 and 2.1 million dollars.
- Many times in double digits.
- Collaborated with COO to drive vehicle sales growth.
- Collaborated with departments to manage expenses and schedule employees.
Education
None - Business
San Jacinto Jr. College
Houston, TexasIncomplete - Political Science/Business
University Of Houston
HoustonSkills
- Operations management
- Process optimization
- Process improvement
- Continuous improvement
- Customer Service
- Customer interactions
- Staff management
- Leadership development
- Fast-Paced Environments
- Dedicated Team Player
- Service-oriented
Timeline
Operation supervisor
Student Transportation of America, STA
08.2024 - Current
General Manager
Zydeco Harley Davidson
05.2022 - 03.2024
General Manager
Cowboy powersports.
09.2020 - 04.2022
General Manager
Mile High Harley-davidson Of Parker
05.2018 - 04.2020
General Manager / Operations Manager
Goe Harley-Davidson / Goe Powersports
01.2017 - 03.2018
General Manager
Performance Motorsport Management
11.2002 - 06.2016
None - Business
San Jacinto Jr. College
Incomplete - Political Science/Business
University Of Houston