Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Software
Quote
Timeline
AdministrativeAssistant
LaKisha Shamlin

LaKisha Shamlin

Insurance Adjuster
Dallas,Texas

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operation Supervisor

UPS
Arlington, TX
07.2019 - Current
  • Manage daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Motivate and train management and non-management employees to maximize team productivity.
  • Enhance 11 departments productivity by providing ongoing training, coaching, and mentoring to management and non-management employees.
  • Responsible for UPS, State and Government regulations and standards to include OSHA, FAA, DOT, EPA, and NIOSH.
  • Onboarding Facilitator for all permanent and seasonal new hires to complete standard compliance in LMS.
  • Ensure accuracy of Safety performance data, PPE, and Safety programs.

Office Coordinator

Signet Jewelers/ Zales Corporation
Coppell, TX
07.2017 - 11.2018
  • Answered and managed over 65 incoming and outgoing calls to stores while recording accurate messages for distribution center and vendors.
  • Acted as a liaison to support over 150 stores, as needed to provide exceptional customer service across the organization and vendors.
  • Created purchase orders from email, chat, store call, or fax.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

Logistics Coordinator

Home Depot
Dallas, TX
07.2013 - 03.2017
  • Monitored over 50 inbound and outbound freight operations to establish timely delivery of packages.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Registered vendors and customers on database to maintain updated roster.
  • Coordinated shipments and tracked progress to facilitate timely delivery.

Education

Leadership - Business Administration And Management

Cedar Valley College
Lancaster, TX

Texas All Lines Adjuster License - Insurance

The Adjuster Academy of Texas
Boerne, TX
05.2023

Skills

  • Operations Management
  • Safety oversight
  • Warehouse Operations
  • Compliance Management
  • Logistics Coordination

  • Relationship Building
  • Staff Training
  • Inventory Management
  • Handling Complaints
  • Documentation and Recordkeeping
  • Office Management
  • Motivational Leadership
  • Phone and Email Etiquette
  • New Hire Orientation
  • Database Administration
  • Vendor Management

Accomplishments

  • Supervised team of 150 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

CERTIFICATES AND LICENSES

Adjuster - All Lines License - May 2023

Introduction to Insurance Fraud Investigation Certificate - May 2023

Introduction to Insurance Fraud Certification - May 2023 Insurance Fraud Basics Certificate - May 2023

Property Policy Test Certificate - May 2023

CA Fair Claims Practices Regulation Certificate - May 2023

State Farm Auto Broadcast IDL Auto Certificate - May 2023

State Farm Telephony Certificate - May 2023

State Farm ECS - Auto/Fire Certificate - May 2023

Estimatics Exam Certificate - May 2023

The GOAT Steep Assist Tutorial - Sept. 2023

Pilot Basic Course Series - Sept. 2023

Allstate Auto Knowledge Library - Sept. 2023

Allstate Auto How to Handle Advance Charges - Sept. 2023 Allstate Auto Estimates and No Connectivity - Sept. 2023 Allstate Auto D - Inside Adjuster - Sept. 2023

Allstate Auto Adjusting Tips - Sept. 2023

Allstate Auto - Unrelated Prior Damage (UPD) - Sept. 2023

Allstate Auto - How to Change Labor and Tax Rates for Supplements - Sept. 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteHybridOn-Site

Important To Me

Personal development programsCareer advancementWork from home optionTeam Building / Company Retreats

Software

Warehouse Management

AS400

SAP

Vendor Management System

Microsoft Office, Word, Excel

Quote

Tall enough to be seen. Loud enough to be heard. Short enough to be appreciated.

Timeline

Operation Supervisor

UPS
07.2019 - Current

Office Coordinator

Signet Jewelers/ Zales Corporation
07.2017 - 11.2018

Logistics Coordinator

Home Depot
07.2013 - 03.2017

Leadership - Business Administration And Management

Cedar Valley College

Texas All Lines Adjuster License - Insurance

The Adjuster Academy of Texas
LaKisha ShamlinInsurance Adjuster