Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Robertson

Clovis

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Business Owner/Operator

Clovis Rock Gym LLC
08.2017 - 07.2022
  • Started business from ground up, while wearing every hat of the company.
  • Created social media accounts and built a Facebook business page with over 2k active followers to share information on sales/promotions, events, business updates, and climbing news.
  • Managed, maintained, and regulated gyms 9k sq. ft. facility with over 200 active members, daily users, and various events.
  • Personally designed and dispersed marketing material at local expos, schools and places of interest.
  • Researched business, climbing, and local trends while staying up to date on regulations via city/state or Climbing Wall Association standards.
  • Maintained great rapport with all vendors and local entities including schools, military, and businesses to build relationships and generate business.
  • Built an environment that brought in new guests and members as far away as 100+ miles.
  • Communicated with clients and other individuals to answer questions or explain information on a fairly unknown sport in the local area.

Retail Manager

Highland Pharmacy
09.2012 - 08.2017
  • Created employee schedules to align coverage with forecasted demands.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Trained and guided team members to maintain high productivity and performance metrics increasing revenue by 75% in our first year.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Regulated over-the-counter products to reduce waste/spoilage by creating an inventory system reducing loss by 50% the first year.
  • Trained new employees on proper protocols and customer service standards.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Store Manager

O'Reilly Auto Parts
03.2007 - 06.2012
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

High School Diploma -

Clovis High School
Clovis, NM
05.2007

Skills

  • Leadership and People Development
  • Customer Needs Assessments
  • Business Correspondence
  • Competition Evaluation
  • Business Planning and Strategy
  • Personnel Management
  • Operations Management
  • Financial Reporting
  • Inventory Control
  • Adaptable and Flexible

Timeline

Business Owner/Operator

Clovis Rock Gym LLC
08.2017 - 07.2022

Retail Manager

Highland Pharmacy
09.2012 - 08.2017

Store Manager

O'Reilly Auto Parts
03.2007 - 06.2012

High School Diploma -

Clovis High School

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Christopher Robertson