Christopher Robertson
Reno
Summary
Professional with leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
17
17
years of professional experience
Work History
Produce Manager
WinCo Foods
10.2023 - Current
- Oversaw daily operations to ensure optimal production quality and efficiency.
- Implemented process improvements that reduced waste and increased yield.
- Managed inventory levels, ensuring accurate stock management and timely replenishment.
- Trained and mentored team members on best practices in produce handling and safety protocols.
Lead Clerk
WinCo Foods
04.2022 - Current
- Deliver high-quality customer service through deep commitment to knowledge and performance.
- Process sales transactions to prevent long customer wait times.
- Observe deadlines, enabling timely completion of tasks.
- Deals with customer complaints and rectified product and service issues.
- Supervise work of cashiers, training new team members and monitoring performance.
- Answer customer questions and addressed complaints quickly and courteously to patrons satisfaction.
Assistant Store Manager
WinCo Foods
07.2015 - 03.2022
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
Lead Clerk
WinCo Foods
02.2008 - 07.2015
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Processed sales transactions to prevent long customer wait times.
- Observed deadlines, enabling timely completion of tasks.
- Dealt with customer complaints and rectified product and service issues.
- Supervised work of cashiers, training new team members and monitoring performance.
- Answered customer questions and addressed complaints quickly and courteously to patrons satisfaction.
Education
Associate of Arts - Business
Truckee Meadows Community College
Reno, Nevada12.2019
Skills
- Issue Resolution
- Customer Satisfaction
- Microsoft Office
- Team player
Timeline
Produce Manager
WinCo Foods
10.2023 - Current
Lead Clerk
WinCo Foods
04.2022 - Current
Assistant Store Manager
WinCo Foods
07.2015 - 03.2022
Lead Clerk
WinCo Foods
02.2008 - 07.2015
Associate of Arts - Business
Truckee Meadows Community College