Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Robson

Otsego

Summary

Principal Field Application Engineer with extensive experience at GRIDSMART Technologies Inc., specializing in programming and troubleshooting Eagle Traffic signal controllers. Proven ability to resolve complex technical issues while delivering exceptional customer service. Adept at maintaining strong client relationships and consistently meeting project deadlines, ensuring optimal satisfaction and operational excellence.

Overview

21
21
years of professional experience

Work History

Principal Field Application Engineer

Cubic
01.2018 - Current
  • Scheduled service calls according to customer location and urgency of need.
  • Tested equipment performance and demonstrated operation and servicing of equipment to the customer.
  • Monitored work performance and quality to maintain standards.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Followed company procedures to maintain work environment in a neat and orderly condition.
  • Provided outstanding customer service.
  • Ensured proper installations through accurate reading of blueprints.
  • Accurately read, understood, and carried out written instructions.
  • Supported technicians in equipment maintenance and repair.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Accurately completed service reports and warranty forms.
  • Maintained positive relationships with all customers.
  • Provided continued maintenance and development of bug fixes and patch sets for existing applications.
  • Consistently met deadlines and requirements for all production work orders.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Worked closely with team members to meet or exceed all customer service requirements.
  • Researched, troubleshot and resolved complex problems independently.
  • Developed and tested new product offerings.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Compiled and accurately entered electronic data.
  • Reviewed technical documentation and procedures.
  • Defined and documented technical best practices.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Resolved problems with malfunctioning products.
  • Provided base level IT support to non-technical personnel within the business.
  • Enthusiastically participated in job related training.
  • Used ticketing systems to manage and process actions taken.
  • Trained end-users in installing and programming GRIDSMART Systems.
  • Provided on-call support for critical issues.

Technical Support

Traffic Control Corporation
05.2017 - 01.2018
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • 8 years of technical support experience.
  • Reviewed technical documentation and procedures.
  • Defined and documented technical best practices.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Provided on-call support for critical issues.
  • Demonstrated professionalism and courtesy with customers at all times.
  • Resolved problems with malfunctioning products.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Answered telephone calls promptly and minimized delays that could lead to abandoned calls.
  • Assisted customers with order placing.
  • Identified potential sales and cross-selling opportunities.
  • Reviewed technical documentation and procedures.
  • Enthusiastically participated in job related training.

Master Electrician

Michigan Department of Transportation
11.2011 - 05.2017



  • Repaired warning signal devices.
  • Maintained and repaired traffic signal equipment.
  • Installed, maintained and recommended appropriate field solutions for electronic products.
  • Maintained proper communications on field equipment.
  • Tested and maintained computer-related electrical components.
  • Interpreted schematic blueprints, wiring diagrams, performance specifications and service manuals.
  • Conducted highly complex diagnostic and operational tests.
  • Analyzed test results to locate and determine causes of malfunction.
  • Installed, repaired and troubleshot numerical controls.
  • Maintained and repaired tools, equipment and machines.
  • Repaired warning signal devices such as traffic signal, loops, Sensys, Iteris Cameras
  • Connected and disconnected wiring, piping and tubing.
  • Installed machinery, equipment and new and replacement parts.
  • Operated precision measuring instruments and electrical and electronic testing devices.
  • Maintained shop, company equipment and inventory.
  • Frequently diagnosed mechanical problems and determined how to correct them.
  • Operated hand tools to adjust functional parts of devices and control instruments.

Journyman Electrican

Windemuller Electric
06.2004 - 11.2011
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
  • Fabricated specific electrical component parts and assemblies.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of the project requirements.
  • Worked with various types of cableways, conduits and other electrical raceways.
  • Updated service record files on equipment drawings and history.
  • Recorded the respective measurements for each project.
  • Worked extended hours on weekday and weekend projects.
  • Consulted with the supervisor electrician regarding the likely risks associated with the assigned job.
  • Maintained and tested fire alarm systems.
  • Consistently updated knowledge of safety requirements and policies.
  • Planned motor starter and control installations using codes and specs.
  • Demonstrated expertise in the use of cable reels, stripping tools, voltage detectors, crimping tools and wire and cable cutters.
  • Developed in-depth knowledge of arc flash ratings and standards.
  • Measured devices, including analyzers, amp meters and volt-ohm meters.

Education

N/A - Electrical Technology

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

Programming and trouble shooting Eagle Traffic signal controllers

Encom Radios

Video Detection systems

Traffic Signal cabinet wiring and trouble shooting

Wireless Vehicle Detection Systems

 

 

Timeline

Principal Field Application Engineer

Cubic
01.2018 - Current

Technical Support

Traffic Control Corporation
05.2017 - 01.2018

Master Electrician

Michigan Department of Transportation
11.2011 - 05.2017

Journyman Electrican

Windemuller Electric
06.2004 - 11.2011

N/A - Electrical Technology

Kalamazoo Valley Community College

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Christopher Robson