Christopher Rodriguez
Los Angeles,CA
Summary
Competent Desktop Support and Systems Administrator well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Diversely Skilled Technician with 10+ years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TECHNICAL SUPPORT ASSOCIATE
WILSHIRE ADVISORS LLC
2016.03 - 2024.03
- Streamlined IT processes at a mid-size global organization, leading to a 30% increase in system efficiency and reduction in downtimes by 40% through the implementation of automated deployment tools
- Developed and maintained comprehensive documentation for training and self-troubleshooting support
- Applied ITIL practices to help improve IT service management through various transitions, personnel changes, security incidents and platforms
- Resolved on average 30+ technical support tickets per day
- Problem-Solving approach helped resolved technical problems, often under pressure, to restore functionality and minimize downtime
- Maintained vendor relations of procurement assets, ensuing a 20% cost reduction while maintaining high-quality standards
- Orchestrating seamless vendor interactions, managing logistics and direct oversight of project materials.
PROJECT ENGINEER
TAFT ELECTRIC COMPANY
2015.01 - 2016.03
- Maintained client relations through strategic onsite engagements, comprehensive project discussions, and meticulous bid presentations, ensuring alignment with client objectives and project milestones
- Blueprint Management & Design Communication: Oversaw the adaptation and optimization of project blueprints, ensuring precision in design alterations
- Functioned as the pivotal communication link, articulating complex design concepts to project supervisors and stakeholders effectively
- Maintained vendor relations with effective communications, logistics and in person overseeing of all project assets while reporting to the project manager
- Orchestrating seamless vendor interactions, managing planning and direct oversight of project materials.
IT TECHNICIAN/HELPDESK SUPPORT
TAFT ELECTRIC COMPANY
2014.04 - 2016.03
- Delivered efficient technical support for all offices and remote offices while deploying and redeploying equipment
- Played a key role in successful migration of on-premises AD management to Microsoft 365
- Delivered exceptional customer service by communicating complex technical information clearly to users with varying levels of technical knowledge
- Continuous learning with commitment to ongoing learning and staying current with emerging technologies, which is crucial in the rapidly evolving field of technology.
Aviation Electronics Technician
United States Navy
2005.09 - 2010.10
- Maintained daily tasks on F/A - 18 Super Hornets, E-2C Hawkeye 2000s
- Responsible for the scheduled and unscheduled maintenance on avionics and navigation systems, managed squadrons classified items, repaired electronic equipment and analyzed on demand problems and troubleshooting.
Education
Bachelor of Science - Project Management Administration -
ITT Technical Institute
01.2015
Associate of Science - Network Systems Administration -
ITT Technical Institute
01.2013
Skills
- Remote Support
- Ticket management
- VPN Configuration
- Software Installation
- Network configuration
- Windows 10/11
- Incident Reporting
- Security Protocols
- Application support
- Email Administration
- Troubleshooting
- Hardware diagnostics
Certification
Microsoft Certified: Azure Fundamentals (AZ-900), 11/2022, 98DABJ-44C607
Timeline
TECHNICAL SUPPORT ASSOCIATE
WILSHIRE ADVISORS LLC
2016.03 - 2024.03
PROJECT ENGINEER
TAFT ELECTRIC COMPANY
2015.01 - 2016.03
IT TECHNICIAN/HELPDESK SUPPORT
TAFT ELECTRIC COMPANY
2014.04 - 2016.03
Aviation Electronics Technician
United States Navy
2005.09 - 2010.10
Bachelor of Science - Project Management Administration -
ITT Technical Institute
Associate of Science - Network Systems Administration -
ITT Technical Institute
Microsoft Certified: Azure Fundamentals (AZ-900), 11/2022, 98DABJ-44C607
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