Microsoft Office
Christopher Rogakis
Business Operations Analyst II
Broomfield,Colorado
Summary
Accomplished Business Analyst who drives organizational improvements through leveraging expertise in research and system enhancement. Well-versed in collaborating with employees and leaders to resolve control and procedural problems negatively affecting business operations. Dedicated to cost, process and resource optimization.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
Work History
Business Operations Analyst II
Dish Network, CO
Englewood, CO
08.2017 - Current
- Evaluate diverse organizational systems to identify workflow, communication and resource utilization issues.
- Compile research data and gave professional presentations highlighting finds and recommended optimizations.
- Provide performance analysis for stakeholders, informing senior decision-makers of vital sales and profit metrics.
- Participate in special and emergent projects, adapting quickly to shifting financial realities to produce exceptional outcomes.
- Conduct research and investigations into Agent operational efficiency, order entry tool performance and sales performance metrics.
Doctor Dish Case Manager
Dish Network, CO
Englewood, CO
03.2015 - 08.2017
- Identified trends in tool issues and prioritized fix schedules.
- Performed critical testing functions prior to changes being released to agents tools.
- Identified trends in receiver issues and prioritized fix schedules.
Team Lead - Loyalty
Dish Network, CO
Englewood, CO
02.2013 - 03.2015
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Provided guidance and real time feedback to agents fielding Loyalty calls.
- Assisted individual agents toward success in their future careers.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Customer Loyalty Agent
Dish Network, CO
Thornton, CO
07.2012 - 02.2013
- Adhered to appropriate legal scripting when required.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Strived for single call resolution for all customer issues.
Business Manager and Cheif Flight Instructor
Sheble Aviation
Kingman, AZ
07.2005 - 10.2010
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
- Led staff to maximize productivity and eliminate process lags.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Coordinated aircraft, maintenance, and flight instruction to fulfill the needs of customers.
- Exceeded expectations as a flight instructor and a leader.
Education
MBA - Business Administration
Grand Canyon University
Phoenix, AZ 03.2015 - 12.2016
Master of Science - Leadership
Grand Canyon University
Phoenix, AZ 03.2015 - 12.2016
Bachelor of Science - Aviation Technology
Metropolitan State University of Denver
Denver, CO 08.1999 - 12.2005
Skills
Computer skills
Multitasking abilities
Adaptability
Analytical skills
Written Communication
Process Improvement
Training And Development
Ability To Lead
Organizational Change Management
Project Planning
Testing Activities
Leading Organizational Change
User Requirements
Flow Diagrams
Business Systems
Detailed Documentation
Teamwork
Creativity Skills
Mentoring
Decision Making
Strategic Thinking
Forward Planning
Delegation
Organization Skills
Team Motivation
Interpersonal Skills
Presentation Skills
Stakeholder Analysis
High Level Of Accuracy
Facilitation
Pressure Handling
Commercial Awareness
Aviation
Accomplishments
Assisted with the creation of several businesses, paying special attention to the legal process of creating Limited Liability Corporations and 501(C)(3) non-profit organizations.
Received a Statement of Eligibility from the Colorado Board of Education to teach science for grades 7-12.
Software
Google Suite
Timeline
Business Operations Analyst II
Dish Network, CO
08.2017 - Current
Doctor Dish Case Manager
Dish Network, CO
03.2015 - 08.2017
MBA - Business Administration
Grand Canyon University
03.2015 - 12.2016
Master of Science - Leadership
Grand Canyon University
03.2015 - 12.2016
Team Lead - Loyalty
Dish Network, CO
02.2013 - 03.2015
Customer Loyalty Agent
Dish Network, CO
07.2012 - 02.2013
Business Manager and Cheif Flight Instructor
Sheble Aviation
07.2005 - 10.2010
Bachelor of Science - Aviation Technology
Metropolitan State University of Denver
08.1999 - 12.2005