Christopher Rosado
Orlando,FL
Summary
Dynamic Head Waiter with a proven track record at High Tide Harry's, excelling in guest relations management and menu presentation. Enhanced customer loyalty through effective communication and problem-solving skills. Developed training materials and implemented feedback systems, driving service improvements in high-volume dining environments. Proficient in POS systems, ensuring operational efficiency.
Overview
11
11
years of professional experience
Work History
Head Waiter
Jag Cantina
Windermere, FL
08.2025 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
Head Waiter
High Tide Harry's
Orlando, FL
09.2021 - 2025
- Implemented feedback system to gather customer insights for service improvements.
- Monitored inventory levels of dining supplies to prevent shortages during peak hours.
- Developed training materials for onboarding processes, enhancing new hire integration.
- Led team meetings to discuss operational challenges and develop strategic solutions.
- Trained staff members on use of POS system.
Head Waiter
Lindenwood Diner
Brooklyn, NY
02.2015 - 08.2020
- Supervised dining area to ensure customer satisfaction and optimal service quality.
- Trained new waitstaff on menu knowledge and customer service protocols.
- Coordinated with kitchen staff to streamline order delivery and enhance efficiency.
- Managed reservations and seating arrangements to optimize table turnover rates.
Education
High School Diploma -
John Adams
Queens, NYSkills
Menu memorization
Guest relations management
Menu presentation
High volume dining
Knowledge of pos and toast
Timeline
Head Waiter
Jag Cantina
08.2025 - Current
Head Waiter
High Tide Harry's
09.2021 - 2025
Head Waiter
Lindenwood Diner
02.2015 - 08.2020
High School Diploma -
John Adams