Christopher Rose
Lynnwood,WA
Summary
Knowledgeable field service technician with solid background in field service operations and troubleshooting. Delivered impactful solutions through hands-on technical expertise and problem-solving abilities. Demonstrated proficiency in equipment maintenance and customer service, ensuring optimal performance and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Field Service Technician
Mackay Marine Inc.
08.2022 - 12.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Discussed and recommended service options with customers and explained costs involved.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
Field Service Engineer
Marport Americas Inc.
07.2015 - 08.2022
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Researched and implemented new technologies and equipment.
- Scheduled service calls according to customer location and urgency of need.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.
Education
Associate of Science - Electrical Engineering
ITT Technical Institute
Everett, WA07-2016
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Customer service
- Technical troubleshooting
- Teamwork and coordination
- Training and mentoring
- Technical support
- Repair and installation
- Courteous and professional
- Hardware and software installation
Accomplishments
- Supervised team of three staff members.
- Collaborated with team of three in the development of Marport Seine Side Sounder.
Certification
- GMDSS Certification
- Furuno Installer Certification
- NMEA Certified Installer
- Marport Certified Technician and Installer
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Field Service Technician
Mackay Marine Inc.
08.2022 - 12.2024
Field Service Engineer
Marport Americas Inc.
07.2015 - 08.2022
Associate of Science - Electrical Engineering
ITT Technical Institute
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