Christopher Roudabush
Mesa,AZ
Summary
Photographer bringing exceptional knowledge and enthusiasm to every photo shoot. Proficient in digital photo editing using Lightroom. Expert at capturing, selecting and enhancing digital images. Very passionate about photography and looking to make it a profession. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Dispatch Supervisor
Duggers Emergency Road Service
Phoenix, AZ
03.2008 - Current
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Responded quickly to emergency situations involving dispatched vehicles or personnel.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Tracked and reported on dispatcher performance metrics.
- Developed and implemented policies and procedures to improve operational efficiency.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management review.
- Answered customer requests with information about product availability, shipping information and status updates.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Supervised driver dispatching, route planning and vehicle tracking for over 25 drivers.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Recorded results of service calls to create report summaries for senior management.
- Dispatched drivers to meet daily delivery needs for company customers.
- Investigated customer inquiries regarding delivery status or delays.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Bachelor of Arts - Film
Columbia College Chicago
Chicago, IL07-2004
Skills
- Lighting Expert
- Digital Video
- Retouching and Color Correction
- Shot Composition
- Digital Photography
- Location Scouting
Timeline
Dispatch Supervisor
Duggers Emergency Road Service
03.2008 - Current
Bachelor of Arts - Film
Columbia College Chicago
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