Jinnifer Phannourat
Customer Service Management
Charlotte,NC
Summary
Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Dedicated and detail-oriented with over 15 years experience in customer service industry. Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
19
19
years of professional experience
Work History
Dispatch Supervisor
Beyond Blessed Transports Inc.
LOS ANGELES, CA
09.2020 - 10.2023
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Owner/President
Blessed Carriers Inc.
VAN NUYS
02.2016 - 09.2019
- Kept transportation operations in compliance with company, legal and safety requirements
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments
- Negotiated contracts with outside providers to minimize costs to the company and customers
- Organized delivery schedules and provided customers with timely updates
- Evaluated operational records and made scheduling adjustments to maximize efficiency
- Researched and corrected problems quickly to maximize customer satisfaction
- Logged all daily shipping and receiving orders
- Trained new employees on company customer service policies and service level standards
- Coordinates deliveries for long distance and local services to include, freight hauling, trucking carrier, dry van, power only services.
Billing Clerk
YRC Transportation
ORANGE COUNTY/ATLANTA
01.2005 - 01.2008
- Developed and Implemented record management procedures
- Communicated with contractors and vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Reviewed incoming correspondence and determined priority and required action
- Oversaw the organization, filing and retrieval of records
- Processed invoice payments and recorded information in account database.
Education
Mount Zion High School
06.1997
Skills
- Customer Service Expert
- Ability to Work Under Pressure Expert
- Ability to Work in a Team Expert
- Fast Learner Expert
- Problem Solving Expert
- Business Administration
- Operations Management
- Multitasking Abilities
Languages
- English
- Laos
- Thai
References
- Sambon Kon, BBT, bbtinc8@gmail.com, 404-561-4968
- Sokha Boykin, IHG, Sokha.Boykin@ihg.com, 678-640-9868
Hobbies and Interests
I just love a good read and cooking homemade gourmet food for my family and friends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Dispatch Supervisor
Beyond Blessed Transports Inc.
09.2020 - 10.2023
Owner/President
Blessed Carriers Inc.
02.2016 - 09.2019
Billing Clerk
YRC Transportation
01.2005 - 01.2008
Mount Zion High School
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