Christopher Royal

- Provide compassionate care and daily living assistance for individuals with intellectual and developmental disabilities.

- Administer medications and maintain accurate medical documentation.

- Monitor client health and communicate changes with healthcare teams.

- Maintain CPR and First Aid certification while ensuring resident safety.

- Delivered technical support and billing assistance for SiriusXM customers.

- Assisted AmeriHealth Caritas members with Medicare and Medicaid benefits.

- Scheduled medical appointments and coordinated communication between providers and members.

- Resolved customer issues while consistently providing professional, high-quality service.

- Assisted clients with daily care, medication support, documentation, and mobility while promoting independence and dignity.

- Led a technical support team by providing coaching, training, and performance guidance.

- Resolved complex technical issues while improving operational efficiency.

- Worked with management to streamline support processes and improve customer satisfaction.

- Provided remote technical support, billing assistance, troubleshooting, appointment scheduling, and customer service.

- Consistently resolved customer concerns while maintaining service quality standards.

- Honorably served two deployments to Afghanistan.

- Conducted laboratory testing of aviation fuel to ensure compliance with military safety standards.

- Supervised laboratory operations and trained fellow Soldiers in fuel testing procedures.

- Recognized for reliability, leadership, and attention to detail in high-pressure environments