Christopher Rule
Kansas City,MO
Summary
Collaborative Audiovisual and Technology Specialist Technician aiming to fulfill an opportunity where background in troubleshooting is aptly utilized. Skilled in offering quality-driven service for client systems. Offering a strong background in communicating with clients to foster loyalty and satisfaction.
Overview
22
22
years of professional experience
Work History
Technology Specialist
North Kansas City School District
08.2001 - 09.2023
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided technical support to 30,000 clients in average 24-48 time frame.
- Logged updates on support tickets to communicate status to users and managers.
- Coached and trained end-users on functions, features and basic troubleshooting of various software
- Set up projectors, laptops and microphones for live presentations using Cisco Webex, Teams and Zoom
- Provided technical support to event staff and presenters, reducing technical issues and delays.
- Diagnosed and resolved problems with AV equipment and media management systems.
Education
High School Diploma -
Park Hill High School
Kansas City, Missouri05.1997
Skills
- Customer Service Expertise
- MS Office Proficiency
- Apple IOS
- Application Installation
- Windows 10
- Desktop Support
Timeline
Technology Specialist
North Kansas City School District
08.2001 - 09.2023
High School Diploma -
Park Hill High School
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