Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Floor Supervisor
Protos bakery & cafe
West Covina, California
10.2021 - Current
Ensured compliance with safety regulations and company policies.
Supervised and evaluated staff performance, providing feedback and guidance as needed.
Scheduled staff shifts and assigned duties to ensure an efficient workflow.
Resolved customer complaints in a timely and professional manner.
Addressed employee issues and conflicts to provide input, feedback, and coaching.
Delegated tasks appropriate to individual employees to provide development opportunities.
Bakery lead 2020-2021
Cafe lead 2019-2020
Senior sales cafe/ bakery 2019
Barista/Senior sales 2016-2019
Cake line specialist 2015-2016
Baker sales associate 2014-2015
Host
IHOP
South Gate, Ca
03.2007 - 06.2014
Ensure all customer service standards are being met
Handle daily end of day sales and prepare the bank deposits
Manage cash register credit card and cash transactions
Direct customers as they enter the premises
Education
Bachelor of Science - Mathematics: Option Statistics
California State University of Long Beach
Long Beach, Ca
05.2014
High School Diploma -
South East High School
South Gate, Ca
06.2007
Skills
Growth mindset
Effective listening
Decisiveness
Coaching and Feedback
Team Scheduling
Conflict Management
Quality Control
New employee training
Performance Reviews
References
Upon Request
Timeline
Floor Supervisor
Protos bakery & cafe
10.2021 - Current
Host
IHOP
03.2007 - 06.2014
Bachelor of Science - Mathematics: Option Statistics