Christopher Sandford
Kalamazoo,MI
Summary
Goal-driven Assistant Store Manager with a demonstrated history of working in retail management, specifically in operations. Develops strategies to achieve budgeted payroll and profit through building strong independent teams. Supports new product launches, associate engagement, store communication, and improving operational excellence. Enthusiastic, industrious and diligent with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
21
21
years of professional experience
Work History
Credentialing Specialist
Aya Healthcare
Battle Creek, MI
01.2020 - Current
- Establish and maintain long-term working relationship with healthcare providers to ensure customer satisfaction and retention.
- Maintain consistent contact with healthcare providers to ensure that expectations are clear and requirements are completed in a timely manner.
- Review credentialing files and work with healthcare providers to obtain missing, incomplete and expiring items.
Assistant Store Manager
Kohl's Department Store
Battle Creek, MI
02.2018 - 12.2019
- Manage a team of 80+ associates to keep operations running smoothly, increasing revenue by 5.6% annually, and optimized processes to capitalize on an ever changing retail industry
- Efficiently addressed customer issues to ensure quick and successful resolution
- Recruited, interviewed, and hired individuals who demonstrated passion and dedication that would add value to our team
- Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance
- Conducted yearly performance reviews to organize training and development for staff
- Minimized waste through expense tracking and effective cost control strategies
Operations Area Manager
Kohl's Department Store
Kalamazoo , MI
11.2013 - 02.2018
- Created a successful truck unload and merchandising team consisting of 20-30 associates
- Trained and hired multiple associates who successfully took on future leadership positions
- Managed stock demands, employee shift schedules, opening and closing operations, and adapted professionally to all unexpected changes
- Maintained workplace safety by involving employees in order to maximize engagement and team morale.
- Ensured staff followed administrative policies and compliance regulations by closely monitoring daily operations and performing safety audits.
Department Supervisor
Kohl's Department Store
Jackson, MI
08.2005 - 05.2013
- Supervised five employees in the shoe department and delegated each one with tasks and responsibilities
- Ensured merchandise was fully stocked, store was organized and customers were satisfied
- Organized and completed weekly schedules and routines to ensure each shift was adequately covered
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Enhanced sales by implementing merchandising and promotional improvements.
Lab Technician
Elm Plating Co.
Jackson, MI
03.2013 - 7 2013
- Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Independent work environment
- Helped achieve company goals by supporting the production line
- Verified collection orders and communicated discrepancies to shift leader
Education
BBA - Business Management
Western Michigan University
2017
Western Transfer Program - Business Administration
Kalamazoo Valley Community College
12.2016
Skills
- Team leadership
- Results-oriented mindset
- Proficient using Workday and Kronos
- Excellent communication skills
- Experience in Recruiting and Hiring
- Customer outreach
- Store growth planning
- Proficient in MS Office
- Sales strategies
- Resolution-oriented
Accomplishments
• Currently managing a top 10% store in a Fortune 500 company
• Contributed in the implementation of a new company wide restructure of titles, positions, and pay scale
• Performed competitive analysis to make recommendations for future store and district growth
• Created new departmental procedures manual. Assessed organizational training needs
• Increased annual sales by 5.6% last year
• Met and exceeded monthly sales goal for 12 months straight
Timeline
Credentialing Specialist
Aya Healthcare
01.2020 - Current
Assistant Store Manager
Kohl's Department Store
02.2018 - 12.2019
Operations Area Manager
Kohl's Department Store
11.2013 - 02.2018
Lab Technician
Elm Plating Co.
03.2013 - 7 2013
Department Supervisor
Kohl's Department Store
08.2005 - 05.2013
BBA - Business Management
Western Michigan University
Western Transfer Program - Business Administration
Kalamazoo Valley Community College