Summary
Overview
Work History
Skills
Timeline
Generic

Christopher Schemmel

Seabrook,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Dispatch Supervisor

Western Motorcoach
06.2023 - 04.2025
  • Provided leadership, training and support for the team.
  • Integrated the company from one operating system to a newer and more advanced system to streamline the operations and sales sides of the business.
  • Responsible for training dispatchers and sales teams in data entry.
  • Assigned and facilitated drivers and motor coaches to execute the transportation needs of the clients.
  • Lead the daily operations of their dispatch department, ensuring the efficient and timely delivery of services while prioritizing safety and customer satisfaction.
  • Overseeing and supporting the dispatch team, coordinating logistics, and implementing strategies to enhance overall operational efficiency.
  • Dispatch operations, which involves managing scheduling, routing, and driver assignments.
  • Lead and mentor the dispatch team, conduct performance evaluations and ensure compliance with training and protocols.
  • Develop efficient dispatch processes, monitor performance metrics, and coordinate communication between drivers and management.
  • Maintain accurate records of dispatch activities.
  • Handle service disruptions, customer complaints, and incidents, as well as ensuring compliance with safety regulations and company policies.

Motorcoach Operator/Driver

Western Motorcoach
03.2022 - 06.2023
  • Providing safe and professional transportation to passengers.
  • Performing pre- and post-trip inspections of the motorcoach.
  • Maneuvering the motorcoach safely through traffic and tight spaces.
  • Assisting passengers with boarding, exiting, and luggage handling.
  • Working with tour guides and itineraries.
  • Maintaining accurate vehicle inspection reports.
  • Accurately reporting driver hours and mileage.
  • Ensuring compliance with DOT and FMCSA regulations.
  • Completing electronic logs and inspection reports.
  • Maintaining the cleanliness of the vehicle.

Inventory Specialist

West Marine
01.2019 - 12.2022
  • Performed customer service, inventory control, POG setup, displays along with merchandising and stocking of the store.
  • Maintaining perpetual count accuracy.
  • Managing the annual inventory process.
  • Assisting with inventory tasks such as receiving and stocking merchandise.
  • Ensuring merchandise fixtures are properly stocked and labeled.
  • Ensuring products are properly tagged and displayed.
  • Ensuring product locations are faced, fronted, and replenished.
  • Processing 'let downs' (stocking from overstock).
  • Supporting buy online, pick up in-store (BOPIS) and buy online, ship from store processes.
  • Greeting and welcoming customers.
  • Engaging with customers to understand their needs and provide product knowledge.
  • Directing customers to products and assisting with special orders.
  • Driving sales through suggestive selling and product recommendations.
  • Providing outstanding customer service.
  • Maintaining a neat, clean, and organized sales floor and aisles.
  • Removing hazards or obstacles.
  • Alerting management to security or loss prevention issues.
  • Assisting with other job-related duties as assigned.
  • Key skills and abilities for this role include strong communication, active listening, and proven sales and customer service abilities.
  • Attention to detail, organizational skills, and the ability to work in a fast-paced environment are also important.
  • Familiarity with merchandise and the ability to learn POS systems quickly are beneficial.

Co-Owner

Disaster Fire and Water
01.2015 - 12.2018
  • Conducted the everyday tasks of the company to include sales, customer service, hiring, payroll and scheduling.
  • Grew the company to over 3 million in revenue in just over 2 years within the water restoration and rebuilding of residential and commercial properties.

CAT Insurance Claims Adjuster

QBE Insurance
05.2012 - 02.2015
  • Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
  • Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
  • Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
  • Fostered a supportive work environment by sharing knowledge and expertise with colleagues, promoting collaboration and teamwork.
  • Reduced claim processing time by efficiently investigating and evaluating insurance claims.
  • Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
  • Worked closely with underwriting teams to provide insights into risk assessment based on historical claim data analysis.
  • Analyzing coverage, investigating causes of loss, scoping damages, reviewing estimates, and estimating losses for proper claim evaluation and adjudication.
  • Conducted thorough site inspections to accurately assess property damage for accurate payouts.
  • Coordinated prompt payments to clients after successful settlement negotiations were reached.

Skills

  • Strong communication
  • Sales abilities
  • Customer service abilities
  • Attention to detail
  • Organizational skills
  • Ability to work in a fast-paced environment
  • Familiarity with merchandise
  • Ability to learn POS systems quickly
  • Data entry
  • Decision-making
  • Database management
  • Positive communication skills
  • Records maintenance

Timeline

Dispatch Supervisor

Western Motorcoach
06.2023 - 04.2025

Motorcoach Operator/Driver

Western Motorcoach
03.2022 - 06.2023

Inventory Specialist

West Marine
01.2019 - 12.2022

Co-Owner

Disaster Fire and Water
01.2015 - 12.2018

CAT Insurance Claims Adjuster

QBE Insurance
05.2012 - 02.2015

Similar Profiles

CREATE PROFILE