Christopher Schultz
Warren
Summary
Dedicated supervisor with 15+ years of experience in customer service leadership, technical support, and inventory operations. Known for building efficient teams, improving processes, and delivering high-quality service. Technically proficient, solutions-driven, and committed to contributing long-term value in a stable, growth-focused organization.
Overview
19
19
years of professional experience
Work History
Senior Business Process Technician
General Motors Techline – DXC Technology
Warren
09.2023 - 03.2026
- Provided technical support to U.S. and Canadian dealerships, managing 100+ calls and online inquiries daily via Salesforce to enhance dealer satisfaction.
- Developed OneNote templates to streamline workflows, reducing response time for service requests.
- Trained 80+ new employees, fostering collaboration and knowledge sharing within the team.
- Programmed vehicle modules and transmitted VCI updates to dealers.
Customer Service Supervisor
American Industrial Inc.
Warren
06.2022 - 05.2023
- Managed high-volume customer interactions (120+ calls/emails daily) to resolve product and service issues effectively.
- Utilized troubleshooting guides to diagnose technical concerns and provide accurate solutions.
- Coordinated repairs, special orders, and shipping logistics to ensure timely delivery and customer satisfaction.
- Enhanced team productivity by implementing operational best practices.
- Processed orders in Microsoft Access and maintained accurate account records.
Mortgage Underwriter
United Wholesale Mortgage
Pontiac
02.2022 - 06.2022
- Assessed credit risk through thorough documentation review according to internal guidelines.
- Verified applicant information to prevent fraud and ensure compliance with lending standards.
- Closed 3–6 loans daily while managing over 40 customer calls.
Lead Floor Technician
Midwest Epoxy
Warren
01.2021 - 02.2022
- Mixed solutions to specification and completed grinding projects, enhancing surface quality across areas from 100 to 10,000 sq. ft.
- Calculated material needs and prepared surfaces to ensure successful flooring installations.
- Maintained accurate equipment logs to support operational readiness and compliance.
Shipping and Receiving Leader
College Park Industries
Warren
10.2018 - 12.2020
- Managed daily shipping/receiving operations for 30+ packages, ensuring timely processing.
- Operated forklifts, coordinating urgent material pickups to support operational needs.
- Prepared shipping documents, bills of lading, and routing materials.
- Conducted inventory audits, identifying and resolving discrepancies to maintain accuracy.
Warehouse Inventory Control Manager
Great Lakes Diversified
Madison Heights
03.2017 - 06.2018
- Achieved accuracy across 500,000+ parts through FIFO implementation and optimized storage systems.
- Led 15-member warehouse team, delegating daily tasks to enhance operational workflow.
- Executed cycle counts, physical inventory, and discrepancy investigations to ensure inventory integrity.
Assistant Store Manager
GameStop
Warren
10.2006 - 03.2017
- Oversaw cash handling, inventory counts, merchandising, and store operations to ensure smooth daily operations.
- Led staff training, performance evaluations, and weekly team meetings.
- Monitored sales data to assess progress toward goals and identify areas for improvement.
- Delivered high-level customer service and resolved escalated issues.
Education
Associate Degree - General Studies
Macomb Community College
Warren, MI01-2008
Skills
- Process Optimization
- Data Analysis
- Business Analytics
- Technical Troubleshooting
- Workflow Management
- Project Coordination
- CRM
- Documentation Management
- Microsoft Office
- Staff Leadership
- Training & Development
- Customer Service
- Problem Solving
- Critical Thinking
- Account Management
Timeline
Senior Business Process Technician
General Motors Techline – DXC Technology
09.2023 - 03.2026
Customer Service Supervisor
American Industrial Inc.
06.2022 - 05.2023
Mortgage Underwriter
United Wholesale Mortgage
02.2022 - 06.2022
Lead Floor Technician
Midwest Epoxy
01.2021 - 02.2022
Shipping and Receiving Leader
College Park Industries
10.2018 - 12.2020
Warehouse Inventory Control Manager
Great Lakes Diversified
03.2017 - 06.2018
Assistant Store Manager
GameStop
10.2006 - 03.2017
Associate Degree - General Studies
Macomb Community College