Christopher Schunk
Williamsville
Summary
Dynamic and results-driven sales professional recognized for exceptional time management and problem-solving abilities. Strong commitment to reliability and adaptability, with a proven ability to quickly master new skills to meet evolving challenges. Passionate about leveraging strengths to foster personal and team success while actively contributing to the overall growth of the organization. Proven track record of achieving sales targets and enhancing client relationships through strategic initiatives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative IV
GEICO
10.2012 - Current
- Facilitate purchase of multiple insurance products in an efficient, solution focused and customer-first manner
- Maintained top quartile results for sales performance
- Obtained highest performance grade promotions in shortest amount of time possible
- Participated in several pilot programs and focus groups for development of new processes and products
Supervisor
NCO FINANCIAL SYSTEMS, INC.
08.2008 - 10.2012
- Developed, coached and managed a team of 15+ staff members
- Managed and maintained numerous accounts for self and team members
- Provided effective and creative financial solutions to delinquent card members through use of product knowledge
- Utilized available resources and worked with clients to create strategies for improving performance
- Developed multiple student loan portfolios (Tennessee Student Assist Corp. and College Assist) to 1st place rankings.
Pre-Production Print/Graphic Design
FLEXO TRANSPARENT, INC.
03.2008 - 08.2008
- Managed up to 20+ client’s projects from design to delivery
- Spoke with clients in regard to required services, provided quotes and follow up
- Organized current projects and past projects for re-print immediately at client request
- Provided creative solutions to services requested, utilizing outside sources if necessary
- Managed 20+ employees in cross-functional departments and phases of project
- Developed and trained employees to department requirements
Tier 2 Technical Support/Customer Service Representative
LOCALNET, CORP.
06.2006 - 03.2008
- Provided over the phone support to service recipients while maintain professionalism
- Managed several accounts for timely follow up
- Tracked on going system issues and provide feedback to service recipients and co-workers
- Developed, trained, and coached 4+ new employees on a continuous basis
- Maintained 1st place in call times for 11 consecutive months
- Received accolade for most positive feedback in a month on multiple occasions
Education
Associate of Occupational Studies - Graphic Design
Bryant & Stratton College
Buffalo, New York06-2008
Skills
- Sales expertise
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Team leadership
- Objection handling
Accomplishments
- Employee Performance Reward (GEICO) 2021-2024
- ACE Award (GEICO) 2022-2024
Chairman’s Award Recipient (GEICO) 2013 - 2021
- American Express "Power of Blue" Award (NCO Financial)
Certification
NYS Property & Casualty License
Timeline
Sales Representative IV
GEICO
10.2012 - Current
Supervisor
NCO FINANCIAL SYSTEMS, INC.
08.2008 - 10.2012
Pre-Production Print/Graphic Design
FLEXO TRANSPARENT, INC.
03.2008 - 08.2008
Tier 2 Technical Support/Customer Service Representative
LOCALNET, CORP.
06.2006 - 03.2008
Associate of Occupational Studies - Graphic Design
Bryant & Stratton College