Alvin Dorsey
Summary
Proven professional with extensive experience in customer relationship building and sales expertise, notably at GEICO. Excelled in upselling and cross-selling, enhancing customer portfolios by 30%. Skilled in systems software, adept at objection handling, ensuring superior customer service and maximizing sales outcomes. Demonstrates a strong ability to convert interactions into tangible results, leveraging product knowledge for client benefit.
Overview
9
9
years of professional experience
Work History
Auto Bundle Sales Rep IV
GEICO, Government Employees Insurance
05.2023 - Current
- Prepare insurance quotes
- Advise customers on coverage
- convert quotes into new policies by being assumptive and always asking and pushing for the sale
- Promote and upsell other products and services such as renters insurance and auto bundle.
- Process payments, email proof of coverage to customers and help cancel existing policies with other agencies.
Outsourcing Disbursement Tech II
LERETA Real Estate Tax Service
10.2021 - 04.2023
- Procures tax amount data from taxing agency jurisdictions
- Validates lender payees prior to making disbursements
- Completes tax processing report accurately prior to ELD
- Completes all required processing on exception reports within SLA
- Balance all disbursements prior to end of day and submit payment back daily
- Research to determine liability for penalty and interest (if any)
- Generate and upload transmittals for each disbursement
Asset Management Specialist
CSC ServiceWorks
05.2019 - 10.2021
- Responsible for a portfolio of accounts that are 60 to 120 days past due
- Daily contact with customers assisting with posting payments and setting up arrangements for future payments.
- Schedule work for servicing and repair or replacement of equipment
- Executing all available options to avoid loss of equipment
Collection Agent - Senior Agent II
Iqor Holdings US
05.2018 - 03.2019
- Inbound/Outbound collections calls on retail credit cards issued by Capital One via an auto dialer
- Processed pay by phone, offered ways to cure delinquency fall all stages of delinquency
- Provided exceptional and outstanding customer service on a recorded line
- Followed and adhered to FDCPA rules and regulations
Psychiatric Nursing Assistant
Terrell State Hospital
11.2015 - 06.2018
- Monitored patients as assigned and provided observation to licensed nurse
- Served as a liaisons to the treatment team providing ongoing, verbal and written communication concerning patient's progress or lack thereof.
- Use basic computer skills, documentation skills, and reporting procedures to communicate patient care information clearly and concisely in a timely manner
- Gather patient data regarding conditions
Education
High School Diploma -
Broad Street High School
Shelby, MS05.1988
Skills
- Customer Service
- Sales expertise
- Product and service knowledge
- Sales closing
- Upselling and Cross Selling
- Objection handling
- Systems and software expertise
- Customer Relationship Building
Timeline
Auto Bundle Sales Rep IV
GEICO, Government Employees Insurance
05.2023 - Current
Outsourcing Disbursement Tech II
LERETA Real Estate Tax Service
10.2021 - 04.2023
Asset Management Specialist
CSC ServiceWorks
05.2019 - 10.2021
Collection Agent - Senior Agent II
Iqor Holdings US
05.2018 - 03.2019
Psychiatric Nursing Assistant
Terrell State Hospital
11.2015 - 06.2018
High School Diploma -
Broad Street High School
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