Marilyn Martinez Rivera
Winter Haven,FL
Summary
Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.
Overview
13
13
years of professional experience
1
1
Certificate
Work History
Bilingual Auto Bundle Sales Rep
Geico
Lakeland, FL
09.2020 - Current
- Educated customers on the importance of maintaining adequate insurance coverage.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Partner Support Specialist
Expereo
Orlando, FL
09.2018 - 02.2020
- Utilized software applications such as Salesforce CRM system to track quotes, contracts, manage accounts, document resolutions.
- Responded promptly and accurately to all inquiries from both internal stakeholders as well as external customers.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
Bilingual Customer Tech Support
AT&T
Orlando, FL
02.2015 - 09.2018
- Maintained accurate records of all warranties processed, including details such as expiration dates and repair costs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Completed processing of warranty claims within specified deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Enrollment Specialist
MorphoTrust
San Juan, PR
03.2014 - 11.2014
- Compiled data entry into a computer database in order to track progress of applications.
- Verified customer identification documents to ensure accuracy and validity.
- Maintained accurate records of all fingerprints taken, including name, date and time of service.
- Educated customers on proper methods for providing their fingerprints during the process.
Players Club Rep
The Ritz-Carlton Hotel Company
San Juan, PR
04.2012 - 02.2014
- Managed VIP guest accounts by arranging comps based on established guidelines.
- Assisted in organizing special events for high-end customers such as tournaments and VIP parties.
- Collaborated with marketing personnel to promote casino services and events.
- Facilitated communication between guests and other departments within the casino.
- Used player tracking system to determine eligibility for complementary services and prizes.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Checked identifications to verify patrons' ages.
Transportation Security Officer
Transportation Security Administration, TSA
San Juan, PR
02.2011 - 02.2012
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
Education
Bachelor of Science - Business Management
Florida Southern College
Lakeland, FL07-2023
Skills
- Sales Closing
- Records Management
- Process Improvement
- Account Management
- Active Listening
- Excellent Communication
- Computer Skills
- Problem-Solving
- Task Prioritization
- CRM Software
- Negotiation
Languages
Spanish
Native/ Bilingual
Timeline
Bilingual Auto Bundle Sales Rep
Geico
09.2020 - Current
Partner Support Specialist
Expereo
09.2018 - 02.2020
Bilingual Customer Tech Support
AT&T
02.2015 - 09.2018
Enrollment Specialist
MorphoTrust
03.2014 - 11.2014
Players Club Rep
The Ritz-Carlton Hotel Company
04.2012 - 02.2014
Transportation Security Officer
Transportation Security Administration, TSA
02.2011 - 02.2012
Bachelor of Science - Business Management
Florida Southern College
Certification
- FLA Personal Lines agent (2044)
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