Lynnette Cholewka
Sales Supervisor
KENMORE,NY
"If people like you they will listen to you, but if they trust you they'll do business with you."
Zig Ziglar
Summary
Enthusiastic Sales & Service Supervisor with over 10 years of experience managing a sales/service team and ensuring effective results. Skilled in providing direction and guidance to sales teams. Adept in training and motivating new and tenured employees. Knowledgeable in all service and sales insurance products and processes. Go to person at all of my jobs.
Overview
22
22
years of professional experience
Work History
Auto, Bundle and Reissue Sales Supervisor
GEICO
Getzville, NY
03.2007 - Current
- Trained, supported and developed new Sales and tenured Sales agents to effectively sell quality policies efficiently while delivering a positive customer experience.
- Identified system and process issues within the department that decreased performance and experience and helped to resolve or develop strategy to improve.
- Motivated and helped maintain a fun and exciting work environment to achieve optimal sales results while driving retention of employees.
Service Supervisor
GEICO
Getzville, NY
04.2011 - 07.2015
- Nurtured and supported new and tenured Service agents to help maximize their efficiency on calls,
- Maintained first call resolution with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Drove customer satisfaction with customer centric approach empathizing, relating and identifying customer types.
- Identified new way of tracking customer survey response to recorded call to identify and coach agents to optimal results.
- Motivated and provided fun work environment to encourage employee and customer retention.
Performance Monitorring and Supervisor Prep
GEICO
Getzville, NY
01.2010 - 04.2011
- Monitored recorded calls focused on identifying quality and customer interaction providing coaching on opportunities and praise for as trained execution.
- Mentored and coached agents that were struggling to improve efficiency, customer interaction and referrals.
- Supported new hires and helped them from day 1 to achieve certification.
- Learned reporting systems to identify gaps in performance and how to drive results.
Customer Service, Reissue Agent & Umbrella Sales
GEICO
Getzville, NY
03.2007 - 01.2010
- Advised customers about new products and assisted customers in determining best coverage options for needs.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Actively listened to customers, took ownership of customer issues and followed problems through to resolution.
Customer Service Professional
Universal Liquor Distributors
Cheektowaga, NY
09.2001 - 03.2007
- Responded to customer calls and emails to answer questions about products and services.
- Processed mail in payments and placed calls to delinquent accounts to secure payments.
- Back up trained for Pricing lead and Shipping Lead while on vacation and support at peak season times.
- Assisted sales agents and customer with product orders.
- Hosted wine tasting and promotional events.
Education
High School Diploma -
05.2001 -
- Regents Diploma
Business Administration - Business Administration And Management
05.2001 -
- 3.9 GPA
Skills
Effective selling techniques
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Supervisor - GEICO
04.2011 - 07.2015
Performance Monitorring and Supervisor Prep - GEICO
01.2010 - 04.2011
Auto, Bundle and Reissue Sales Supervisor - GEICO
03.2007 - Current
Customer Service, Reissue Agent & Umbrella Sales - GEICO
03.2007 - 01.2010
Customer Service Professional - Universal Liquor Distributors
09.2001 - 03.2007
Hutchinson Central Technical High School - High School Diploma,
05.2001 -
Bryant And Stratton College - Business Administration, Business Administration And Management
05.2001 -