Shelia Marie Durant
Plano
Summary
Dynamic Auto Bundle Sales Representative IV at GEICO, adept at enhancing client satisfaction and generating sales through effective upselling techniques. Highly motivated with strong interpersonal communication skills, I developed tailored insurance solutions, significantly boosting customer satisfaction rates. Proven ability to mentor and lead, fostering professional growth in others.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Auto Bundle Sales Representative IV
GEICO, Government Employees Insurance
08.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Identify potential clients, assess their insurance needs, and recommend appropriate policies
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Recovery Coach
Self Employed Services
07.1988 - Current
- Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
- Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
- Gathered information about useful resources and helped coordinate referrals.
Insurance Agent
GEICO, Government Employees Insurance
12.2002 - 06.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked in GEICO Legal department for 4 years.
- Scheduled examinations under oath and worked closely with our SIU department.
- Completed the Supervisor Prep Program.
Education
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN05-2019
Skills
- Highly Motivated and enthusiastic with a genuine interest in helping people
- I am knowledgeable about the product and service offered
- Effective interpersonal communication
Accomplishments
- Ranked in the top percentile of my team year to date .
- Cycle and Jewelry trained and a strong bundle agent .
Certification
- Licensed in over 40 states to sell insurance
3x Chairman's Club recipent
Top Seller
Timeline
Auto Bundle Sales Representative IV
GEICO, Government Employees Insurance
08.2023 - Current
Insurance Agent
GEICO, Government Employees Insurance
12.2002 - 06.2021
Recovery Coach
Self Employed Services
07.1988 - Current
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
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