Danyell Robinson

• Enhanced company reputation by providing exceptional customer service and support.
• Contributed to team sales goals by upselling products and services to customers.
• Built strong relationships with clients through consistent communication and excellent customer service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
• Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
• Prepared and reviewed insurance applications to verify compliance with regulations.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Worked closely with other team members to optimize sales strategies and achieve regional goals.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Educated clients on insurance policies and procedures.
• Finalized sales and collected necessary deposits.

Improved package handling efficiency by implementing proper sorting and organizing techniques.

• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Proved successful working within tight deadlines and a fast-paced environment.
• Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
• Removed jams and unblocked conveyor system to maintain flow of goods.
• Contributed to increased productivity by working effectively in high-pressure situations.
• Collaborated with other package handlers to provide prompt and accurate delivery of orders.
• Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
• Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Supported team morale by fostering positive communication and collaboration among coworkers.
• Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
• Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
• Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
• Helped train new employees in safe practices and warehouse procedures.

• Welcome clients to the barber shop and engage in conversation to determine their needs
• Provide suggestions to clients regarding hairstyles and popular trends
• Cut and style hair and beard according to client's instructions
• Ensure that all combs, scissors, clippers and linens are clean and sanitized after use
• Take Telephone calls from clients and provide them with needed information
• Responsible for the upkeep and cleanliness of designated workstation and shop
• Maintain records and financial upkeep of the Barber Shop.

• Served as a Customer Service, Billing and Sales Specialist for a Major Telecommunications Company
• Served as Tops Sales Representative for Verizon Fios
• Serviced Retention Customers for Verizon Residential Entity
• Provided Billing explanations to Verizon Telecom Customers
• Assisted with technical support issues
• Provided assistance on products and services available
• Sold Television, Internet and Phone Service to New and existing customers
• Participated in several off-site venues to promote Verizon Brand and Fios Products.