Sheila Marie Durant
Bedford,TX
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in Sales/Service to help in building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Highly-motivated employee with desire to take on new challenges. Strong work ethics, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Delivery Specialist
UBER/Amazon/Shipt
Fort Worth , TX
03.2022 - Current
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Remained calm and pleasant with customers at all times, even during tense situations.
- Promoted exemplary service to customers by keeping deliveries on time and undamaged.
- Sorted packages for delivery by arranging in delivery sequence.
- Loaded and unloaded boxes and packages to move to and from vehicle.
Sales Representative III
GEICO, Government Employees Insurance
Carmel, IN
12.2001 - 06.2021
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Exceeded sales goals by 90% for 20 consecutive years.
- Answered product questions with up-to-date knowledge
- Adhered to company initiatives and achieved established goals.
- Improved overall customer purchasing experiences to promote steady revenue.
Education
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College Of Indiana
Indianapolis, IN05.2019
Skills
- Highly motivated and enthusiastic I have an genuine interest in helping people
- Customer needs assessment
- Customer Reservations
- Phone Etiquette
- Upselling Proficiency
- Payment Processing
- Documentation and Reporting
- Insurance knowledge
Timeline
Delivery Specialist
UBER/Amazon/Shipt
03.2022 - Current
Sales Representative III
GEICO, Government Employees Insurance
12.2001 - 06.2021
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College Of Indiana
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