Christopher Scott-Darden
Round Rock,TX
Summary
Technical Support Agent with over 19 years of experience, excels in delivering high quality customer support through phone, email, and live chat, surpassing company SLA's with a blend of technical proficiency and empathetic communication.
Overview
19
19
years of professional experience
Work History
Safety Agent
Twitter (X)
Austin, TX
11.2023 - Current
- Optimized content moderation system, ensuring unbiased and industry leading support
- Resolved technical bugs within user communications, improving overall user experience.
Remote Technical Support Representative
Malauzai
Austin, TX
01.2020 - Current
- Prioritizing tasks for efficient workflow and meeting strict deadlines
- Troubleshot software issues across various OS platforms, including Windows and MacOS
- Leveraged Salesforce CRM for efficient ticket acknowledgment, issue prioritization, and intelligent assignment.
Remote P2P Chat Specialist
Accenture
Austin, TX
05.2020 - 07.2023
- Managed remote customer interactions, ensuring seamless operations
- Led a project that cut response times by 30%, boosting customer satisfaction
- Promoted a harmonious remote work environment by collaborating with diverse teams.
Content Moderator
Accenture
Austin, TX
02.2018 - 05.2020
- Exemplified meticulousness by consistently recording and maintaining impeccably accurate documentation of content reviews and moderation actions taken, ensuring a well-documented and accountable approach to content management
- Demonstrated a fair and empathetic approach by adeptly handling appeals from content creators or users who believed their content was wrongfully moderated, and thoughtfully reassessed decisions when warranted, fostering a just and responsive content moderation process.
Content Moderator
Accenture
Austin, TX
02.2018 - 05.2020
- Exemplified meticulousness by consistently recording and maintaining impeccably accurate documentation of content reviews and moderation actions taken, ensuring a well-documented and accountable approach to content management.
Content Moderator
Accenture
Austin, TX
02.2018 - 05.2020
- Exemplified meticulousness by consistently recording and maintaining impeccably accurate documentation of content reviews and moderation actions taken, ensuring a well-documented and accountable approach to content management.
CUSTOMER SERVICE REPRESENTATIVE
Visa
Austin, TX
04.2019 - 01.2020
- Provided technical assistance to customers, addressing issues related to online account access, mobile applications, and digital payment services, guiding them through troubleshooting processes for seamless navigation and problem solving.
Insurance Underwriter
Texas Windstorm Insurance Association
Austin, TX
07.2005 - 06.2017
- Proactively assessed and analyzed risk submissions, meticulously implementing rigorous Underwriting standards to effectively optimize risk selection, foster sustained profitability, and uphold the organization's commitment to excellence in insurance underwriting.
Education
Associate of Arts - Business Administration And Management
Austin Community College
04.2024
High School Diploma -
Robert M Shoemaker High School
05.2004
Skills
- Communication
- Experienced
- Help Desk Support
- Customer Relationship Manager Skillful
- Salesforce
- SaaS
- Skillful
- Network Protocols
- Beginner
- Hardware Knowledge
- Operating Systems
- Problem Solving
- Active Listening
- Expert
- Time Management
- Multitasking
- Product Knowledge
Locations
Round Rock, 78665
Personal Information
Title: Technical Support Agent
Timeline
Safety Agent
Twitter (X)
11.2023 - Current
Remote P2P Chat Specialist
Accenture
05.2020 - 07.2023
Remote Technical Support Representative
Malauzai
01.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Visa
04.2019 - 01.2020
Content Moderator
Accenture
02.2018 - 05.2020
Content Moderator
Accenture
02.2018 - 05.2020
Content Moderator
Accenture
02.2018 - 05.2020
Insurance Underwriter
Texas Windstorm Insurance Association
07.2005 - 06.2017
Associate of Arts - Business Administration And Management
Austin Community College
High School Diploma -
Robert M Shoemaker High School
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