Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ezra Gonzales

Austin

Summary

Tech-savvy and solutions-focused professional with 4+ years of experience in Quality Assurance, Content Moderation, and Technical Operations. Proven ability to support high-volume systems, resolve user-facing issues, and streamline workflows in Agile environments. Adept with AI-driven tools, ticket triage systems, and cross-functional collaboration. Seeking a Technical Support role in a mission-driven tech company.

Overview

6
6
years of professional experience

Work History

Safety Agent

X (formerly Twitter)
01.2025 - Current
  • Managed high-volume content moderation queues using AI tools to triage and categorize issues.
  • Resolved customer support tickets efficiently, upholding bias-free moderation standards.
  • Provided feedback for workflow improvements and policy optimization across cross-functional teams.
  • Remote/Austin, TX

Production Associate

Tesla
10.2023 - 04.2024
  • Operated advanced manufacturing tools and followed technical documentation for precision assembly.
  • Identified and escalated mechanical or technical issues for resolution.
  • Contributed to continuous improvement and lean manufacturing processes.

QA Support Analyst

Accenture
09.2021 - 05.2023
  • Supported client-side QA initiatives with test documentation, UAT execution, and system validation.
  • Triaged software bugs and supported coordination across engineering and policy teams.
  • Ensured compliance with project specs through detailed test reviews and process audits.

Quality Assurance Analyst

Activision
08.2019 - 09.2021
  • Conducted regression and cross-browser testing; ensured stable product releases across gaming platforms.
  • Authored test plans, documented bugs, and collaborated with developers during Agile sprints.
  • Automated manual test cases to streamline quality assurance processes.

Education

Some College Coursework - Music Composition

Angelo State University
San Angelo, TX

Skills

  • QA Testing & Defect Resolution
  • Jira, DevTrack, Confluence
  • AI-Powered Tools & Ticket Triage
  • Regression & Cross-Browser Testing
  • Agile/Scrum Methodologies
  • End-User Support & Troubleshooting
  • Documentation & Reporting
  • Windows & macOS Environments
  • Automation Support & Scripting

Timeline

Safety Agent

X (formerly Twitter)
01.2025 - Current

Production Associate

Tesla
10.2023 - 04.2024

QA Support Analyst

Accenture
09.2021 - 05.2023

Quality Assurance Analyst

Activision
08.2019 - 09.2021

Some College Coursework - Music Composition

Angelo State University

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