To be employed by an organization that will utilize my current skills and knowledge, while offering me the potential for learning new skills, and career advancement. I am a troubleshooter able to effectively and efficiently resolve issues, and meet and achieve challenging goals and deadlines.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer II
FEDITC
Hooks, Red River Army Depot, United States
12.2022 - Current
Company Overview: Red River Army Depot
Performed general maintenance and repairs to RRAD-owned ADP equipment.
Augmented government personnel by providing the end-user technical support for the factory-floor applications.
Ensured that computers used by production personnel were properly configured with the specialty applications relevant to the installation environment, such as the Electronic Technical Manuals (ETM) interface.
Trace and resolve hardware and connectivity issues related to printers and data acquisition equipment, such as bar-code scanners.
Maintained and installed Cat 6 internet cable to all DIFM switches.
Maintained UPS batteries for DIFM switches.
Installed Cat 6 cable for drops on installation.
Moved Printers and TVs on Installation.
I completed the Turn-in Duties for DIFM.
Accomplished minor troubleshooting for connectivity for users' PCs.
Planned and completed projects for DIFM.
Network Engineer II
AGR
Hooks, Red River Army Depot, Texas
02.2022 - 12.2022
Company Overview: Red River Army Depot.
Performed general maintenance and repairs to RRAD-owned ADP equipment.
Augmented government personnel by providing the end-user technical support for the factory-floor applications.
Ensured that computers used by production personnel were properly configured with the specialty applications relevant to the installation environment, such as the Electronic Technical Manuals (ETM) interface.
Trace and resolve hardware and connectivity issues related to printers and data acquisition equipment, such as bar-code scanners.
Maintained and installed Cat 6 internet cable to all DIFM switches.
Maintained UPS batteries for DIFM switches.
Installed Cat 6 cable for drops on installation.
Moved Printers and TVs on Installation.
I completed the Turn-in Duties for DIFM.
Accomplished minor troubleshooting for connectivity for users' PCs.
Digital Shopper-Dispenser/ Part Time
Walmart
New Boston, United States
03.2021 - 03.2022
Dispense orders to customers' vehicles.
Maintained the staging area.
Assisted team members with orders or technological issues.
Used great customer service skills.
All duties are done with little supervision.
IT Support/ Part Time /Summer Hire
Hooks Independent School District
Hooks, United States
07.2020 - 08.2020
Maintained campus computer systems and network.
Performed upgrades and installed software and updates.
Completed troubleshooting and repair when computers had problems.
Assisted office staff with computer application questions.
Recommended computer products and applications to improve productivity.
Used good problem-solving skills for troubleshooting problems.
Used great customer service skills.
All duties were done with little or no supervision.
Education
High School Diploma -
Hooks High School
Hooks, TX, United States
Skills
Problem solving
Effective communication
Attention to detail
Cat 6 installations
Hardware maintenance
Project planning
Effective troubleshooting skills
Certification
Forklift Certified, 11/30/25
References
Jennifer Hellums, IT Specialist, 9037489352, Jennifer.n.hellums.civ@mail.mil, True