Chris Scowden
San Antonio,TX
Summary
Methodical network administrator with 7 years of experience in supporting server environments. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
7
7
years of professional experience
4
4
Certifications
Skills
- Wide Area Network (WAN)
- System Upgrades
- Cloud Management
- Network Repairs and Maintenance
- Install Hardware
- IP Addressing and Subnetting
- Corporate Systems
- Update Configurations
- Hardware and Software Monitoring
- EIGRP Routing
- Router Installation and Optimization
- Production Work
- Firewall Management
- Diagnosis and Troubleshooting
- LAN and WAN Control
Certification
CCNA - Cisco Certified Networking Associate
CCENT - Cisco Certified Entry-Level Networking Technician
Comptia Security+
Comptia Network+
Work History
Network Administrator
CommuniCare Health Center
San Antonio, TX
08.2022 - Current
- Managed network with over 800 daily users
- Maximized system availability through development and testing of contingency plans.
- Evaluated software products to determine compatibility with existing systems.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored networks and network devices to resolve technical problems quickly.
- Identified and resolved network congestion issues and bottlenecks.
- Planned and implemented upgrades to system hardware and software.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed network traffic and performance metrics to optimize system performance.
- Identified and immediately resolved issues with network devices.
- Diagnosed and executed resolution for network and server issues.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Implemented and maintained virtual private networks.
- Devised scripts and automation tools to improve system efficiency.
- Assisted IT staff on troubleshooting issues and closing calls.
- Monitored system performance and responded to alerts.
Field Service Technician
Delek US
Abilene, TX
01.2021 - 03.2022
- Provided on call emergency network response as well as regular maintenance to over 75 separate locations spread across a 200 mile radius
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
- Operated hand tools and power equipment according to company safety procedures.
- Liaised with internal departments to optimize productivity and efficiency.
- Developed and implemented customized service plans to meet customer needs.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Wrote and revised maintenance procedures.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Tested systems, noting issues and completing preventive maintenance.
- Researched and implemented new technologies and equipment.
Data Systems Administrator
United States Marine Corps
Camp Lejeune, NC
08.2016 - 08.2020
- Monitored networks and network devices to resolve technical problems quickly.
- Researched and recommended new technologies and strategies for improving system performance.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Planned and implemented upgrades to system hardware and software.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maximized system availability through development and testing of contingency plans.
- Developed and documented network policies, procedures and standards.
- Designed and evaluated WAN and LAN connectivity technologies.
- Identified and resolved network congestion issues and bottlenecks.
- Devised scripts and automation tools to improve system efficiency.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and executed resolution for network and server issues.
Server
Outback Steakhouse
Abilene, TX
02.2013 - 06.2016
- Answered customers' questions, recommended items, and recorded order information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Cultivated warm relationships with regular customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Cooper High School
Abilene, Tx06.2016
Timeline
Network Administrator
CommuniCare Health Center
08.2022 - Current
Field Service Technician
Delek US
01.2021 - 03.2022
Data Systems Administrator
United States Marine Corps
08.2016 - 08.2020
Server
Outback Steakhouse
02.2013 - 06.2016
High School Diploma -
Cooper High School
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