Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
Work History
Front Counter Sales
Randall Brothers
Marietta, GA
09.2023 - 09.2024
Wrote orders and quotes for a variety of building materials
Assisted customers with product selections, ensuring their satisfaction.
Processed returns and exchanges according to company policies.
Answered customer inquiries regarding products, services, and promotions.
Resolved customer complaints in a professional manner.
Performed opening and closing duties including counting money in register drawer.
Participated in team meetings to discuss new initiatives and strategies.
Enforced store policies regarding payment methods, returns and exchanges.
Processed cash, credit card and gift card payments and returned payment cards, change and receipts to customers.
Resolved customer issues and concerns quickly to promote better service and keep lines moving.
Window Department Coordinator
PMC/Randall Brothers
Marietta , GA
05.2017 - 08.2023
Created window quotes for new construction and replacement windows
Created window orders for new construction and replacement windows
Communicated with salesmen and customers to get as much information possible, so I could create an accurate quote
Driver
PMC
Marietta, GA
10.2015 - 04.2017
Drove 18' and 20' box trucks. Non CDL
Delivered a variety of building materials like lumber, windows, and doors
Secured merchandise, avoiding damage during transportation.
Performed pre-trip inspection checks and reported problems to supervisor.
Followed routes assigned by dispatchers to meet delivery objectives.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Prepper and Sprayer
Bulletliner of Marietta
Marietta, GA
06.2009 - 10.2015
Prep truck beds by taping, covering, and sanding properly to avoid over spray on areas that were not being coated with bedliner material
Apply the bedliner material using the spray machine
Maintenance Technician
Sun Suites
Kennesaw, GA
03.2006 - 05.2009
Maintained accurate records of all maintenance activities performed.
Performed maintenance on unoccupied rooms
Painting
Drywall repair
Minor electrical repair (light fixtures, electrical outlets, light switches, etc)
Staining concrete walkways
Education
Certification in Massage Therapy - Massage Therapy
Georgia Medical Institue
Marietta, GA
10-2005
High School Diploma -
Etowah High School
Woodstock, GA
06-1997
Skills
Professional Demeanor
Money Handling
Attention to Detail
Problem-Solving
Attention to detail
Organizational Skills
Timeline
Front Counter Sales
Randall Brothers
09.2023 - 09.2024
Window Department Coordinator
PMC/Randall Brothers
05.2017 - 08.2023
Driver
PMC
10.2015 - 04.2017
Prepper and Sprayer
Bulletliner of Marietta
06.2009 - 10.2015
Maintenance Technician
Sun Suites
03.2006 - 05.2009
Certification in Massage Therapy - Massage Therapy