Christopher Sheppard
East Greenville,PA
Summary
Highly motivated Shift Supervisor enthusiastic about helping associates meet and exceed objectives with compassionate and confident leadership. Self-motivated problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and associate needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Weis Markets Inc
Macungie, PA
03.2024 - Current
- Contributed to the development of strategies aimed at boosting productivity and morale, including implementing the 'Most pieces thrown' and 'Most improved' action plans.
- Confidently resolved interpersonal conflicts in a timely and productive manner.
- Provided feedback to associates regarding their performance in order to successfully improve productivity.
- Successfully entered ThinkLP entries to the company's standards.
Assistant Deli Manager
Weis Markets Inc
Macungie, PA
09.2022 - 03.2024
Grocery Manager
Weis Markets Inc
, PA
10.2021 - 09.2022
- Conducted daily huddles with associates to discuss performance goals.
- Ensured compliance with all health, safety, and sanitation regulations.
- Managed staff of 25 grocery sales associates, ensuring that duties were completed in a timely manner.
- Drove consistent grocery sales with effective merchandising and promotions implementation.
Assistant Grocery Manager
Weis Markets Inc
, PA
11.2019 - 10.2021
Assistant Deli Manager
Weis Markets Inc
, PA
11.2018 - 11.2019
Fresh Production Supervisor
Walmart
, PA
08.2018 - 11.2018
- Managed all fresh production-based operations to company standards.
- Monitored inventory levels and ordered materials as needed to maintain production operations.
- Exercised FIFO and markdown programs to completion.
Bakery/Deli Department Manager
Walmart
, PA
05.2018 - 08.2018
- Executed bakery plannograms and designs for optimal operation and customer experience.
- Performed the functions of PAC associate for department.
Overnight Support Manager
Walmart
, PA
05.2017 - 05.2018
- Conducted regular performance reviews with team members, providing guidance on how to improve customer service, set productivity standards, and overall team member performance.
- Resolved escalated issues from customers and team members, providing clear communication and resolving concerns.
- Ensured compliance with applicable OSHA laws and regulations while managing the overnight shift.
- Successfully managed all overnight retail operations.
Customer Service Manager
Walmart
, PA
01.2017 - 05.2017
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided and mandated exceptional customer service to ensure total customer satisfaction.
- Implemented BOB, SAM, and LISA guidelines.
Route Owner
Sheppard's Bread Distributer
, PA
2008 - 2017
- Implemented quality assurance processes to ensure product excellence.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with local, state, and federal regulations.
Education
Southern Lehigh High School
Center Valley, PASkills
- Associate & Customer-Oriented
- Training and Mentoring
- Self-Motivated
- Conflict resolution techniques
- Front End skilled
- Fresh Departments skilled
- Center Store skilled
- Knowledgeable in Total Store Operation
- Schedule Management
- Implementation of Safety Standards
Certification
- MOD certified
- RAMP certified
- UST certified
Timeline
Shift Supervisor
Weis Markets Inc
03.2024 - Current
Assistant Deli Manager
Weis Markets Inc
09.2022 - 03.2024
Grocery Manager
Weis Markets Inc
10.2021 - 09.2022
Assistant Grocery Manager
Weis Markets Inc
11.2019 - 10.2021
Assistant Deli Manager
Weis Markets Inc
11.2018 - 11.2019
Fresh Production Supervisor
Walmart
08.2018 - 11.2018
Bakery/Deli Department Manager
Walmart
05.2018 - 08.2018
Overnight Support Manager
Walmart
05.2017 - 05.2018
Customer Service Manager
Walmart
01.2017 - 05.2017
Route Owner
Sheppard's Bread Distributer
2008 - 2017
Southern Lehigh High School
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