Summary
Overview
Work History
Education
Skills
Additional Information
Volunteer Experience
Personal Information
Timeline
Generic

Jovantae Redic

Stockton,CA

Summary

Dynamic leader with a proven track record in shift management and customer service excellence, honed at KFC/A&W. Skilled in cash handling and staff motivation, I excel in high-pressure environments, ensuring operational efficiency and team harmony. My approach has consistently enhanced service quality and sales, showcasing my ability to drive success and foster team growth.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

KFC/A&W
Stockton, US
06.2022 - Current
  • Daily upkeep of the entire store, ensuring that it's cleaned and organized for the next shift lead.
  • Receive calls from customers, and answer any questions or concerns.
  • Ensure that all food is not kept past the expiration time, staying on top of the food time tags.
  • Handling cash from registers and safes.
  • Accurately count tills, handle cash transactions, and count store totals.
  • Actively supervise shifts with crews of five, as well as appoint crew members to various tasks.
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Implemented strategies to increase sales and improve service quality.
  • Monitored staff performance to ensure quality standards were met.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Identified needs of customers promptly and efficiently.
  • Observed and monitored utilization of equipment.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Resolved customer complaints in a timely manner.
  • Delegated tasks to employees and monitored activities and task completion.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Trained new employees on company policies and procedures.
  • Checked orders for quality and completeness.

Fulfillment Associate

Amazon Fulfillment Associates
Tracy, US
11.2019 - 06.2020
  • We worked as a team on certain tasks for greater efficiency.
  • Operated pallet jack to transport heavy loads.
  • I had to be very efficient with certain tasks we were faced with in order to meet the quota.
  • Labeled boxes and placed in outbound collection areas.
  • Packed products securely, adhering to packaging standards and minimizing damage during transit.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
  • Labeled cartons correctly prior to shipping outbound packages.
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Followed proper packaging requirements depending on order size and type.
  • Utilized warehouse management software to update stock levels and locate items.

Manager in Training

Deja Vu Showgirls
Sacramento, US
01.2019 - 12.2019
  • Every day my night consisted of counting large amounts of money so I became very efficient with counting money
  • After 8 Months I was put into my first leadership role where I was the Manager in training and with that I was given much more responsibilities
  • Some of those responsibilities were to interact customers and listen to there concerns or complaints
  • Also I had the responsibility of managing and overseeing employee training and making sure that all Employees were doing the correct job at any task they were given
  • Another responsibility was to make sure that our monthly challenge videos were done and made properly.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Assisted in the development of sales strategies and customer retention plans.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strategies to motivate staff members in order to increase productivity levels.
  • Assigned work and monitored performance of project personnel.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer issues efficiently to build loyalty.
  • Participated in team meetings to discuss project progress and challenges.
  • Provided coaching and mentoring to team members on a regular basis.

Volunteer

S.T.A.N.D
Stockton, US
09.2016 - 04.2018
  • My Volunteer work consisted of indoor and outdoor activities with children from ages 4-15
  • Most of my time was spent answering phone calls for S.T.A.N.D about new event activities in my community
  • Greeted guests and offered assistance in finding specific departments or personnel.
  • Guided clients through transition to independent living within community.
  • Provided assistance to staff in the daily operations of the organization.
  • Provided guidance and support to fellow volunteers during their shifts.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Worked with law enforcement and local child advocacy centers to conduct forensic interviews for abused children.
  • Helped with prep, set up, and breakdown of community and public events.
  • Offered support and assistance to community members.

Education

High School Diploma -

Edison HS
Stockton, CA
06.2017

Skills

  • Customer service
  • Cash handling expertise
  • Communications
  • Time Management
  • Ability to work under pressure
  • Self-motivation
  • Teamwork
  • Sales Experience
  • Cashiering
  • Warehouse Associate
  • Merchandising
  • Leadership
  • Pallet jack
  • Food service
  • Shift management
  • Supervising experience
  • Management
  • Inventory management
  • Employee training
  • Staff motivation
  • Staff management
  • Labor and food cost control
  • Safety

Additional Information

I look forward to learning more about any task that is given to me and exceeding expectations. I take pride in being coachable & knowing im getting better each and every day. I hope this resume shows my personality a bit. I have a soldiers mindset when it comes to making sure that I put in 110% of my efforts each workday.

Volunteer Experience

S.T.A.N.D, Stockton, CA, 09/01/16, 04/30/18, Indoor and outdoor activities with children from ages 4-15., Spent time answering phone calls for S.T.A.N.D about new event activities in my community.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Shift Supervisor

KFC/A&W
06.2022 - Current

Fulfillment Associate

Amazon Fulfillment Associates
11.2019 - 06.2020

Manager in Training

Deja Vu Showgirls
01.2019 - 12.2019

Volunteer

S.T.A.N.D
09.2016 - 04.2018

High School Diploma -

Edison HS

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Jovantae Redic