Christopher Shevlin
Manassas,VA
Summary
Skilled Install Technician with background in datacenter installations. Familiar with diverse installation processes, troubleshooting methods, and customer service protocols. Known for problem-solving skills, communication, technical knowledge, and ability to work under pressure. Significant impact made in previous roles through efficient execution of tasks, resulting in improved system functions and enhanced client satisfaction.
Overview
11
11
years of professional experience
Work History
Install Technician 4
AWS, Amazon Web Services
Manassas, Virginia
10.2019 - Current
- Led junior technicians, offering guidance and oversight to ensure quality and adherence to best practices.
- Troubleshot issues in new and existing installations to identify root cause and implemented solutions.
- Managed and resolved incoming work tickets through a service management platform (SIM), ensuring timely response and resolution within SLA.
- Acted as primary contact for management to ensure projects were delivered to the customer within proper SLA times.
- Created and assigned individual teams daily workload and oversaw install to ensure quality.
- Installed and patched network cables for incoming customer network racks.
- Tracked and ordered materials and PPE as needed for team.
Manager
Myvapez
Herndon, Virginia
08.2013 - 03.2017
- Created monthly reports for ownership summarizing operational performance metrics.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and hired qualified candidates to fill open positions.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, and ordering new inventory as needed.
Education
Certificate - Graphic Communications
Monroe Technology School
Leesburg, VA06-2012
High School Diploma -
Park View High School
Sterling, VA06-2011
Skills
- Server and network equipment installation
- Fiber optics and copper cabling installation and trouble shooting
- Cross-functional Team Collaboration
- SIM Ticketing System
- Team leadership and communication
- Time management and task prioritization
Timeline
Install Technician 4
AWS, Amazon Web Services
10.2019 - Current
Manager
Myvapez
08.2013 - 03.2017
Certificate - Graphic Communications
Monroe Technology School
High School Diploma -
Park View High School