Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Christopher Shields

Springfield,MO

Summary

Proven track record of enhancing warehouse efficiency and customer satisfaction at Amazon through meticulous package handling and exemplary customer service. Skilled in Microsoft Office and adept at fostering teamwork, consistently exceeded operational goals. Demonstrates strong problem-solving abilities and remains calm under pressure, ensuring seamless operations and positive outcomes. Reliable [Job Title] highly skilled in order fulfillment. Hardworking professional with excellent troubleshooting abilities and workplace focus. Proficient in use of standard warehouse equipment and dedicated to safe operating practices.

Overview

12
12
years of professional experience

Work History

Outbound Picker/Outbound Problem Solver

Amazon
05.2022 - Current
  • Contributed to warehouse efficiency by maintaining proper stock levels on pick shelves.
  • Facilitated seamless order transitions from pickers to packers, streamlining overall operations within the warehouse setting.
  • Coordinated with shipping department to guarantee seamless handoff of picked orders for packaging and shipment.
  • Complied with all company policies, safety regulations, and OSHA requirements while performing outbound picking tasks.
  • Adhered to strict quality control standards, minimizing returns and increasing customer satisfaction.
  • Routinely exceeded expectations regarding speed without sacrificing accuracy in a fast-paced warehouse environment.
  • Assisted in inventory management by conducting regular cycle counts and reporting discrepancies.
  • Maintained a clean and organized work environment to promote safety and expedite the picking process.

Unloader

UPS
07.2021 - 05.2022
  • Assisted other team members in navigating large loads.
  • Unloaded packages with care and placed in proper staging area.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Handled packages with care while transporting from truck to loading dock.
  • Maintained clear communication with warehouse supervisors regarding shipment arrivals, delays, or issues encountered during the unloading process.
  • Used barcode scanners and other technology to track and document cargo information.
  • Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
  • Maintained equipment and tools to avoid delays and interruptions in unloading processes.
  • Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.

Administrative Assistant/Night Supervisor

Fieldhouse Sportscenter
11.2013 - 10.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased customer satisfaction with timely resolution of complaints, consistent communication, and personalized service.
  • Managed cash handling procedures during the evening shift, ensuring accuracy in transactions and preventing losses due to theft or errors.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Staff Coordinator

Springfield Community Center
05.2017 - 07.2017
  • Incorporated visual aids, manipulatives, and multimedia resources into lessons, increasing student engagement levels during instruction.
  • Served as an advisor for extracurricular clubs and activities, cultivating leadership skills and promoting personal growth among students.
  • Utilized differentiated instruction techniques to accommodate various learning styles and abilities within the classroom setting.

Cashier/Line Cook

KFC Restaurant
09.2012 - 10.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Associate of Applied Science - General Studies

Ozarks Technical Community College
Springfield, MO
05.2016

Skills

  • Warehouse Safety Procedures
  • Package handling
  • Loading and unloading
  • Workplace Cleanliness
  • Mentoring and training
  • Problem Identification
  • Computer Skills
  • Customer Service
  • Teamwork and Collaboration
  • Microsoft Office
  • Calm and Professional Under Pressure
  • Order picking accuracy
  • Time Management
  • Attention to Detail
  • Critical Thinking
  • Staff Training
  • Inventory Tracking
  • Inventory Monitoring
  • Inventory Audits
  • Scheduling
  • Deadline-oriented
  • Documentation And Reporting

Affiliations

  • Student African American Brotherhood (SAAB)
  • Bridge Springfield: Brother 2 Brother
  • Global Ambassador Program

Timeline

Outbound Picker/Outbound Problem Solver

Amazon
05.2022 - Current

Unloader

UPS
07.2021 - 05.2022

Staff Coordinator

Springfield Community Center
05.2017 - 07.2017

Administrative Assistant/Night Supervisor

Fieldhouse Sportscenter
11.2013 - 10.2021

Cashier/Line Cook

KFC Restaurant
09.2012 - 10.2013

Associate of Applied Science - General Studies

Ozarks Technical Community College

Similar Profiles

CREATE PROFILE
Christopher Shields