Kayla Mruk
Toledo,OH
Summary
Dynamic and detail-oriented professional with proven expertise in order fulfillment and customer service at Amazon Fulfillment Center. Recognized for enhancing picking accuracy and reducing processing time through effective teamwork and problem-solving. Proficient in barcode scanning and committed to maintaining high safety standards while exceeding performance goals.
Overview
7
7
years of professional experience
Work History
Outbound Picker (Seasonal Worker)
Amazon Fulfillment Center
05.2025 - Current
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Maintained a clean and organized work environment to promote safety and expedite the picking process.
- Reduced order processing time with efficient picking strategies and prioritization.
- Adhered to strict quality control standards, minimizing returns and increasing customer satisfaction.
- Offered suggestions for improving workflows during team meetings based on personal observations during daily tasks.
- Enhanced picking accuracy by diligently following established procedures and guidelines.
- Demonstrated attention to detail when locating products in the warehouse, reducing instances of mispicked items significantly.
- Achieved daily performance goals by consistently meeting or exceeding pick targets set by management.
- Routinely exceeded expectations regarding speed without sacrificing accuracy in a fast-paced warehouse environment.
- Provided excellent customer service through accurate order fulfillment and timely communication of any issues or delays.
- Utilized RF scanning equipment proficiently, ensuring proper tracking of picked items.
- Expedited urgent orders by giving them priority status, ensuring timely delivery to customers.
- Facilitated seamless order transitions from pickers to packers, streamlining overall operations within the warehouse setting.
- Supported continuous improvement initiatives, identifying areas for potential optimization within the outbound picking process.
- Participated in cross-training programs to increase flexibility and adaptability across various warehouse functions.
- Complied with all company policies, safety regulations, and OSHA requirements while performing outbound picking tasks.
- Collaborated with team members for smooth workflow, resulting in increased productivity.
- Contributed to warehouse efficiency by maintaining proper stock levels on pick shelves.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
Team Member
Tim Hortons
08.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted with inventory counts and stocking of merchandise.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Boosted team morale and productivity with recognition programs and constructive feedback.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Cashier/floater
McDonald's Restaurant
11.2018 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Education
Bowser Highschool
Toledo, OH06.2020
Skills
- Warehouse safety procedures
- Package handling
- Loading and unloading
- Workplace cleanliness
- Order picking accuracy
- Material handling equipment
- Stock rotation
- Order fulfillment
- Barcode scanning
- Time management
- Warehouse safety
- Order picking
- Workload prioritization
- Safety compliance
- Troubleshooting techniques
- Quality control
- Stock replenishment
- Order verification
- Item selection
- Work order processing
- Order ticket reading
- Teamwork
- Teamwork and collaboration
- Quick learner
- Customer service
- Problem-solving
- Dependable and reliable
- Cleaning and sanitizing
- Multitasking
- Motivated team player
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Active listening
- Stocking
- Cleaning procedures
- Safety procedures
- Order tracking
- Product picking
- Stocking and replenishing
- Cash register operations
- Self motivation
- Good manual dexterity
Languages
Spanish
Limited Working
Timeline
Outbound Picker (Seasonal Worker)
Amazon Fulfillment Center
05.2025 - Current
Team Member
Tim Hortons
08.2021 - 04.2022
Cashier/floater
McDonald's Restaurant
11.2018 - 01.2019
Education
Bowser Highschool