Hi, I’m
Christopher Siegel
Customer Service/Hospitality
Louisville,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
years of professional experience
Work History
Charter Communications, Spectrum
Customer Service Representative
07.2021 - Current
Job overview
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Providing over-the-phone internet and phone support and repair services to keep people connected.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Humana Military
Customer Service Representative
03.2020 - 06.2021
Job overview
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Holiday Inn Club Vacations
Reservationist/Customer Service Representative
05.2016 - 01.2020
Job overview
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Streamlined reservation processes for increased accuracy and reduced errors.
- Collaborated with team members to ensure seamless guest experiences from booking through checkout.
- Maintained up-to-date knowledge of hotel policies, rates, and promotions to provide accurate information to guests.
- Provide guests Holiday Inn Club Vacations package information
- Assisted in explaining and booking of all vacation packages
- Assisted in trouble shooting issues related to booking vacation packages
- Enhanced customer vacations through timely response times, friendly communication, and excellent customer service
Hilton Grand Vacations Club
Customer Care Representative
01.2014 - 05.2016
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Collected data on customer satisfaction
- Assisted management in improving personnel training to enhance customer satisfaction
- Assisted in training incoming staff members
- Assisted in booking customers
- Maintained records of interdepartmental contact information
Education
J. Graham Brown SchoolLouisville, KY
High School Diploma
05.2004
Skills
- Report Generation
- Call Management
- Data Entry
- Account Updating
- Microsoft Office
- Customer Relations
- Appointment Scheduling
- Scheduling
- Product Knowledge
- Complaint Resolution
- Product Education
- Call Center Operations
- Microsoft Word
- Credit Card Payment Processing
- Microsoft Excel
- Call Volume and Quality Metrics
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Charter Communications, Spectrum
07.2021 - Current
Customer Service Representative
Humana Military
03.2020 - 06.2021
Reservationist/Customer Service Representative
Holiday Inn Club Vacations
05.2016 - 01.2020
Customer Care Representative
Hilton Grand Vacations Club
01.2014 - 05.2016
J. Graham Brown School
High School Diploma
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