CHRISTOPHER SIKORSKI
Glendale Heights
Summary
Highly organized and detail-oriented individual, with a drive to exceed expectations, ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success through leadership skills.
Overview
30
30
years of professional experience
Work History
Counter Sales
Dreisilker Electric
04.2018 - Current
- Consistently meeting or exceeding individual sales goals while helping the team reach theirs.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Responded quickly to meet customer needs and resolve problems.
- Participated in ongoing training to enhance own job skills and knowledge.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Met deadlines while maintaining high-quality deliverables.
- Managed and coordinated multiple projects while ensuring timely completion.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Assistant Department Manager
Menards
02.2015 - 04.2018
- Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
- Managed day-to-day operations of the department, including staff scheduling and budgeting.
- Maintained a 90% or higher inventory accuracy level, at the same time continue saleability.
- Identified potential areas of improvement within the department's processes or procedures.
- Analyzed sales trends to anticipate needs for products and services and identify opportunities for growth.
- Conducted regular performance reviews with staff members in order to provide feedback and set goals for improvement.
- Supervised a team of 10 employees in order to ensure compliance with company policies and procedures.
- Collaborated with other departments to coordinate promotional activities, store events, and marketing campaigns.
Service Manager
Firestone
02.2014 - 02.2015
- Communicated with customers in person and by phone to promote issue resolution and good customer service.
- Delegated tasks to employees to effectively complete projects.
- Provided exceptional customer service to ensure satisfaction and loyalty.
- Resolved customer complaints quickly and effectively.
- Managed a team of 5 employees to provide high-quality service delivery.
- Provided and attended workplace training on improving customer service practices.
- Maintained an up-to-date knowledge base on current trends, technologies and products related to the field of service management.
Store Manager
AutoZone
08.1995 - 02.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Learning all aspects of management, including loss prevention, commercial sales, and financials ( P&L ).
Education
Certificate - Meat Science
University of Texas Health Science Center at Tyler
Tyler, TX06.1997
Business Management
University of Colorado Colorado Springs
Colorado Springs, COBusiness Management
University of Maryland
College Park, MDSkills
- Sales metrics tracking
- Exceeding sales benchmarks
- Sales effectiveness
- Ticket sales management
- Effective sales negotiation
- Customer engagement
- Customer-focused parts sales
- Sales team leadership
Timeline
Counter Sales
Dreisilker Electric
04.2018 - Current
Assistant Department Manager
Menards
02.2015 - 04.2018
Service Manager
Firestone
02.2014 - 02.2015
Store Manager
AutoZone
08.1995 - 02.2014
Business Management
University of Colorado Colorado Springs
Business Management
University of Maryland
Certificate - Meat Science
University of Texas Health Science Center at Tyler
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