Char Hudson

Lead high-performing teams focused on major account management and customer service, driving growth while ensuring profitability and exceptional service. Provide strategic direction and coaching to foster strong client relationships. Spearhead innovative, customer-centric programs tailored to key accounts, ensuring alignment with contractual obligations and operational efficiency. Collaborate cross-functionally with internal departments to streamline activity and enhance the customer experience.

Promoted from Customer Service Rep, Account Manager, to Department Manager based on performance and leadership. Built scalable processes to support long-term growth and customer retention. Worked closely with cross-departmental stakeholders to maintain programs, while proactively identifying opportunities for improvement. Led customer meetings, created performance reports, and monitored program P&Ls to ensure alignment with business goals. Recognized for strategic thinking, problem-solving, and a customer-first approach in a fast-paced, detail-oriented environment.

Served as a key member of several Market Teams (eg. Coffee, Meat, Snack), responsible for analyzing material costs and developing pricing strategies to support competitive bids. Monitored market trends and raw material fluctuations to ensure accurate, profitable pricing aligned with customer expectations and company objectives. Played a critical role in securing contract awards by aligning data-driven pricing models with strategic business goals.

Managed procurement processes and vendor relationships. Streamlined purchasing operations to improve efficiency and cost-effectiveness. Supported internal departments with timely sourcing materials and services. Actively involved in major milestones of the organizations; name change from Wisconsin Axle Credit Union to CitizensFirst Credit Union, complete organization software transition, and construction of Universal Drive branch.