April Fulton
Johnson City,TN
Summary
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
10
10
years of professional experience
Work History
Director of Sales
The Goods Land And Auction Llc
02.2019 - 10.2023
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Achieved top sales targets through effective territory management and relationship building with key clients.
- Streamlined sales processes by identifying inefficiencies, implementing new tools, and providing training to the team.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
- Inventory Control and Management.
- Analyzed market trends to identify opportunities for product expansion, leading to increased revenue streams.
- Negotiated favorable contract terms with suppliers, optimizing profit margins while maintaining product quality standards.
- Managed team of sales representatives, providing guidance, coaching and support.
- Established pricing strategies to maintain competitive pricing and maximize profits.
- Managed accounts to retain existing relationships and grow share of business.
General Manager
Aunt B's Restaurant
Johnson City, TN
03.2025 - 12.2025
- Oversaw daily operations to ensure efficiency and effectiveness of all departments.
- Managed staff recruitment, training, and development to enhance team performance.
- Developed and implemented strategic plans to drive business growth and innovation.
- Collaborated with department heads to streamline processes and improve service delivery.
- Analyzed market trends to inform decision-making and adapt business strategies accordingly.
- Fostered a positive workplace culture through effective communication and team-building activities.
- Monitored budgets and resource allocation to maintain financial health of the organization.
- Established performance metrics to evaluate staff productivity and operational success.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
Call Center Representative
Advanced Call Center Technologies LLC
Johnson City, TN
03.2019 - 12.2021
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Manager
Frontier Health Crossing Point Group Home
02.2018 - 02.2019
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Addressed clients'' psychosocial needs by referring them to appropriate resources and services.
- Monitored client progress through regular evaluations, adjusting treatment plans as needed for optimal results.
- Maintained accurate case records, ensuring confidentiality and compliance with relevant regulations.
- Developed strong rapport with clients, building trust and enabling more effective case management interventions.
- Advocated on behalf of clients to ensure they received the necessary accommodations at work or school settings to facilitate success despite challenges faced due to mental health issues.
- Organized client-centered events such as workshops and support groups aimed at promoting self-care techniques or enhancing social skills.
Psychiatric Technician
Moccasin Bend Mental Health Institute
05.2016 - 01.2018
- Enhanced patient care by implementing individualized treatment plans and providing therapeutic interventions.
- Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
- Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
Education
Medical Certifications - Advanced EMT / Paramedic
Chattanooga State Community College
Chattanooga, TN05.2017
Hiset Diploma -
Frontier Adult Education Academy
Johnson City, TN01.2015
No Degree - Armed Guard Officer Training
Gray Kennels & Security
Gray TN2014
Skills
- Channel Development
- Social Media Marketing
- Client Relationship Management
- Sales Training and Leadership
- Sales Team Training
- Marketing
- Sales Presentations
- Sales Strategy Development
- Sales Training
- Deal Closing
- Sales Reporting
- Problem solving
- Strategic planning
- Inventory Management
- Team leadership
- Performance management
- Account management
- Relationship building
- Product knowledge
- Project management
- Effective communication
- Business development
- Sales strategy
- Time management
- Conflict resolution
- Customer Billing
- Customer Service
- New Hire Onboarding
- New Business Development
- Account Servicing
- Advertising Campaigns
Accomplishments
* Graduated from Frontier Adult Higher Education with Honors.
* National Registry Of Emergency Medical Technincians - Nationally Certified
* Tennessee Associations of Rescue Squads (EVOC) Certified
* Basic CPR & First Aid Certified
* Deans List Chattanooga State Community College Year 2016
Timeline
General Manager
Aunt B's Restaurant
03.2025 - 12.2025
Call Center Representative
Advanced Call Center Technologies LLC
03.2019 - 12.2021
Director of Sales
The Goods Land And Auction Llc
02.2019 - 10.2023
Manager
Frontier Health Crossing Point Group Home
02.2018 - 02.2019
Psychiatric Technician
Moccasin Bend Mental Health Institute
05.2016 - 01.2018
Medical Certifications - Advanced EMT / Paramedic
Chattanooga State Community College
Hiset Diploma -
Frontier Adult Education Academy
No Degree - Armed Guard Officer Training
Gray Kennels & Security
Similar Profiles
April FultonApril Fulton
Director of Sales at The Goods Land And Auction LlcDirector of Sales at The Goods Land And Auction Llc
Monique BrechMonique Brech
Office Manager at South Land Company, LLC/ South Land Logging, LLCOffice Manager at South Land Company, LLC/ South Land Logging, LLC
Yaniris MaranonYaniris Maranon
Sales Manager at Auto Auction Mall LLCSales Manager at Auto Auction Mall LLC
Hannah BurnetteHannah Burnette
Doughnut Decorator at Krispy KremeDoughnut Decorator at Krispy Kreme
Bianca DavisBianca Davis
Executive Administrative Assistant to Director of Engineering and Solutions at Eastman Chemical CompanyExecutive Administrative Assistant to Director of Engineering and Solutions at Eastman Chemical Company