CHRISTOPHER SIRIRAM
Brampton,Canada
Summary
Versatile Analyst specializing in my area. Intelligent, insightful and pragmatic with a resourceful and detail-oriented approach. Versed in both software, hardware and familiar with all facets of operations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior IT Analyst
Jmmb Bank
12.2015 - Current
- Monitored server performance and optimized resources as needed.
- Created technical documentation for IT systems and procedures.
- Conducted research on emerging technologies in support of infrastructure development efforts.
- Designed backup and recovery strategies for critical applications and data storage needs.
- Assisted with developing disaster recovery plans for mission-critical applications and services.
- Maintained an inventory of all hardware, software, licenses, patches.
- Resolved escalated customer service requests related to IT operations.
- Performed regular maintenance activities on servers, network devices, workstations.
- Trained users on proper usage of new technologies or applications deployed in the organization.
- Performed root cause analysis when incidents occur in order to determine corrective actions.
- Provided guidance on best practices related to IT policies, procedures and standards.
- Analyzed user requirements to develop effective technical solutions that meet business objectives.
- Coordinated with vendors for ordering hardware and software components and resolving any issues encountered during implementation.
- Ensured compliance with internal controls by performing periodic audits of IT systems.
- Adapted new technology and methods, enhancing program effectiveness.
- Reused existing processes and services to streamline support and implementation of key systems.
- Conducted project reviews based on organizational principles, policies and practices.
ITC Officer
Petrotrin Refinery
08.2013 - 11.2015
- Managed daily ticket flow
- Managed hardware and inventory
- Resolved day-to-day IT problems
- Installed, configured and maintained servers
- Managed security protocols
- Participated in IT planning projects
Education
Bachelor of Science - Computer Science
University of The West Indies
Trinidad08.2015
Master of Science - Cybersecurity
SAM Caribbean Ltd
01-2027
Skills
- Performance Optimization
- Information Security
- Product Development
- Object-Oriented Programming
- Strategic Planning and Review
- System Maintenance
- Data Extraction
- Client Relations
- Programming and Design Skills
- Troubleshooting and Diagnostics
- Technical Writing
- Data Analysis
- Data Mining
- Tools Customization
- Workflow Improvement
- Windows
- Cost Estimation and Budgeting
- Technical Analysis
- Best Practices and Standards
- Capacity and Scalability Planning
- Systems Analysis
Certification
- Udemy
- COMPTIA A+
- NETWORK +
- SERVER
- SECURITY
- CCNA
- CCNP
- CISSP
Languages
English
Full Professional
Timeline
Senior IT Analyst
Jmmb Bank
12.2015 - Current
ITC Officer
Petrotrin Refinery
08.2013 - 11.2015
Bachelor of Science - Computer Science
University of The West Indies
Master of Science - Cybersecurity
SAM Caribbean Ltd