SHAKIA Kilson
Middletown,DE
Overview
13
13
years of professional experience
Work History
Caregiver
The Point at South Harmony Lodge
Newark, DE
01.2026 - Current
- Provided compassionate personal care to residents, ensuring comfort and dignity.
- Assisted with daily living activities, promoting independence among residents.
- Monitored health conditions, reporting changes to healthcare professionals promptly.
- Developed engaging recreational activities to enhance residents' social interaction.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Monitored health conditions, reporting changes to nursing staff promptly.
Host/ Togo
Cheddars Scratch Kitchen
Newark, DE
02.2023 - Current
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Communicated effectively with kitchen and waitstaff to enhance service efficiency.
- Trained new hosts on operational procedures and guest interaction standards.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Customer Service
Food Lion
Middletown, DE
04.2018 - 12.2021
- Processed payments, entering sales in register for prompt customer service.
- Promoted repeat business by consistently delivering superior customer service experiences.
- Managed high-volume support tickets while maintaining excellent customer service ratings.
- Achieved individual sales goals and customer service goals.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Counted money in drawers at beginning and end of each shift.
Restaurant Cashier/bartender
The Casino at Delaware Park & Racetrack
Wilmington, DE
08.2013 - 09.2017
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained knowledge of menu items and promotions to enhance customer experience.
- Assisted in training new staff on cash handling procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Reduced wait times by quickly completing customer orders and coordinating with kitchen staff for timely food preparation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
Christiana High School
Newark, DE06.2006
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Relationship building
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Payment processing
- Email etiquette
Timeline
Caregiver
The Point at South Harmony Lodge
01.2026 - Current
Host/ Togo
Cheddars Scratch Kitchen
02.2023 - Current
Customer Service
Food Lion
04.2018 - 12.2021
Restaurant Cashier/bartender
The Casino at Delaware Park & Racetrack
08.2013 - 09.2017
High School Diploma -
Christiana High School