Christopher Smejkal
Las Vegas,NV
Summary
Results-driven Store Manager experienced in managing retail operations, encompassing opening and closing procedures, banking, merchandising, and recruiting. Achieved operational efficiency and productivity through effective communication and relationship-building skills. Demonstrated expertise in retail management, marketing, financial leadership, and loss prevention, with a focus on cost-effective and profitable business operations.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Silverton Casino,LLC
Las Vegas, Nevada
11.2017 - Current
- Managed daily operations and staff scheduling to ensure efficient store performance.
- Trained and mentored team members on customer service standards and sales techniques.
- Oversaw inventory management, including stock levels and product placement strategies.
- Implemented promotional displays to enhance product visibility and attract customers.
- Conducted regular staff meetings to communicate updates and address team concerns.
- Ensured compliance with company policies and local regulations in all store activities.
- Collaborated with upper management on strategic plans for sales growth and customer engagement.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Coordinated stock replenishment processes based on sales trends.
- Ensured all safety protocols were followed at all times by staff members.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Developed and maintained store policies and procedures.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Implemented strategies to increase customer satisfaction levels and build brand loyalty.
- Prepared employee performance appraisals, providing actionable feedback.
- Analyzed financial data to identify areas of improvement or cost savings opportunities.
- Worked closely with vendors to negotiate contracts for goods or services.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Prepared staff work schedules and assigned team members to specific duties.
Education
St. Laurence
Chicago, ILSome College (No Degree) - Business Administration And Management
UNLV
Las Vegas, NVSkills
- Inventory management
- Sales forecasting
- Retail operations
- Visual merchandising
- Customer relationship management
- Customer service enhancement
- Budget leadership
- Profit and loss management
- Financial analysis
- Budgeting and cost control
- Cost control
- Shrinkage control
- Stock management
- Scheduling
- Supplier communication
- Vendor collaboration
- Point of sale systems
- Strategic planning
- Decision-making skill
- Hiring and training
- Staff training
- Coaching and mentoring
- Performance evaluation
- Dependability
- Store opening and closing
- Technology proficiency
- Staff relations
- Decision-making
- Inventory control
Timeline
Retail Store Manager
Silverton Casino,LLC
11.2017 - Current
St. Laurence
Some College (No Degree) - Business Administration And Management
UNLV