Diane Gonzalez
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Retail Store Manager
T-Mobile
Huntington Park
10.2005 - Current
- Managed full operation of retail store, including opening, closing, staffing, service levels, cash, and inventory.
- Supported and exceeded performance goals by keeping sales associates informed of new products and offerings
- Provided leadership to deliver high service levels, enhancing customer perceptions of the company
- Assists with customer related issues that would positively impact the customer’s experience within the T-mobile brand and expectations
- Engaged in retail operations, including hiring, training, marketing, and leading the team
- Ensures that visual merchandising is appealing to customers while adhering to T-Mobile standards
- Implements strong organizational and problem-solving skills with a strong customer focus
Retail Training Store Manager
T-Mobile
Huntington Park
08.2020 - 08.2021
- Facilitated employee development, hiring, and training initiatives across multiple stores in district
- Guided newly hired employees in completing new hire training, ensuring readiness for customer interactions
- Prepared role playing customer facing scenarios and provided suggestions based on best practices
- Compiled reports and provided actionable feedback to enhance district operations
- Reported all aspects of revenue generated from multiple stores in the district
Education
High school diploma -
St. Joseph’s high school
Skills
- Retail operations
- Store layout design
- Inventory management
- Inventory control
- Sales growth
- Customer relationship management
- Upselling
- Quality assurance
- Operations management
- Staff recruitment
- Hiring
- Employee training
- Staff management
- Team leadership
- Coaching
- Scheduling
- Conflict resolution
- Problem solving
- Problem resolution
- Loss prevention strategies
- Effective communication
- Team collaboration
- Organizational skills
- Competitive drive
- Sales leadership
- Loss prevention strategies
- Inventory control
Certification
Winner Circle, 2020
Timeline
Retail Training Store Manager
T-Mobile
08.2020 - 08.2021
Retail Store Manager
T-Mobile
10.2005 - Current
High school diploma -
St. Joseph’s high school