Christopher Sounthavong

• Currently working in CVD, running HDP toolset
• Trained in making monitors to maintain passing points - Routine/PM/Down Route
• Responsible for retrieving and maintaining fully loaded tools
• Responsible for maintaining recipes to ensure product can run on customer preferred tools
• CMC & POSEIDON trained

Customer Experience Manager

Michaels | October 2021 - January 2023

• Primary focus was customer service/interaction
• Handling customer issues and complaints
• Building Maintenance and saftey assurance
• Developing and editing employee schedules and time frames
• Work ranging from cashiering to running personal orders; UPS/USPS/ & FedEx recieving and shipping trained

• Cleaning & building maintenance
• Customer service handling transactions at a register
• Cooking and kitchen prep
• Projectionist trained

• Front End Sales Associate
• Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
• Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment
• Taught junior employees how to meet operational and sales goals with proactive strategies 
• Taught staff how to handle difficult situations with calm attitudes and professionalism
• Inventory Control 
• Pricing Specialist Trained in ROPIS, CDS, BFOs Processing Damages

• Organized racks and shelves to maintain the visual appeal of the store
• Worked collaboratively in team environment
• Maintained an up-to-date knowledge of product and service offerings to serve as an informational resource to customers and team members
• Verified that all customers received receipts for purchases
• Prepared merchandise for sales floor
• Stocked shelves and supplies and organized displays
• Provided repeat customers with exceptional care and attention
• Prioritized and accomplished wide range of tasks each shift
• Directed individuals to merchandise locations
• Greeted customers and ascertained customers needs

• Monitored weekly and daily scheduled tasks to ensure efficiency
• Mulched gardens, placed sod and adjusted soils Installed stonework according to design plan and client specifications
• Rearranged planting beds and flower gardens seasonally
• Removed and disposed of debris from work sites
• Supported technicians in equipment maintenance and repair

• Maintained shelf and cooler inventory
• Sanitation around the store
• Signed off on truck deliveries while confirming shipments personally

• Drafted military and nonmilitary correspondence
• The job description of Cavalry Scout is "Combat and Reconnaissance"
• Trained in in various firearms and military vehicles
• 2 deployments to Iraq & Afghanistan
• Honorable Discharge End rank was E-5 (Sergeant)