CHRISTOPHER SPURLING
Pace, FL
Summary
Experienced Auto Damage Appraiser and Independent Insurance Adjuster with a strong background in vehicle damage assessment, repair estimation, and insurance claim evaluation. Skilled in documenting losses, negotiating repair costs, and ensuring accurate claim settlements. Adept at working with body shops, insurance carriers, and customers to deliver efficient and high-quality service. Proven ability to manage high claim volumes, maintain detailed documentation, and exceed performance expectations while providing exceptional customer service.
Overview
20
20
years of professional experience
Work History
Lead Staff Appraiser
Nexterra Solutions
Nashville, TN
02.2023 - Current
- Manage USAA / Liberty Mutual Drive-in locations, setup, staffing, equipment and technical issues.
- Provide direct oversight and coaching to Staff Appraisal group.
- Dispatch Staff Appraisers ensuring cost/time efficient travel and fair opportunities to capture repairs.
- Resolve any Staff Appraiser issues and complaints.
- Monitor cycle times and capture rates continuously for Staff Appraisal Team.
- Provide coaching on capture rates/cycle times to improve dept overall ratings.
- Approve/deny time off requests, ensure we have staff available for events at any given time.
- Assist with hiring and onboarding of new Staff Appraisers.
- Conduct training for new hires for Staff Appraisal Team.
- Monitor Nexsyis referral sources, handle issues with capture credit, etc.
- Assist with QC and Desk Write Team as needed.
- Assist with Claims Team process improvements and communicate with IT/tech dept. to add technology enhancements that enhance reporting, reduce manual labor, and increase overall team efficiency.
- Monitor Staff Appraiser spending, handle spending approval requests.
Auto Damage Appraiser
Applied Appraiser
Addison, TX
11.2019 - 02.2023
- Inspect vehicles to determine the extent of damage and required repairs.
- Prepare detailed repair estimates using CCC ONE and supporting documentation.
- Conduct desk reviews by evaluating repair shop estimates using photos and invoices.
- Perform market surveys utilizing NADA and Kelley Blue Book to determine vehicle values.
- Serve as Lot Leader for Dealer Open Lot assignments, coordinating inspections and reporting.
- Maintain accurate documentation and communicate findings with insurance carriers and repair facilities.
Auto Damage Appraiser
Mcanally Appraisal Service
Azle, TX
08.2019 - 11.2020
- Inspected vehicles and documented damages through photographs and detailed reports.
- Prepared repair estimates using CCC estimating software.
- Conducted appraisals for automobiles, light trucks, RVs, semi-trucks, trailers, and specialty vehicles.
- Ensured estimates were accurate and aligned with insurance claim requirements.
Independent Insurance Adjuster
Worley Catastrophe Response, LLC
Hammond, LA
08.2018 - 11.2019
- Wrote hail damage estimates for vehicles on behalf of USAA through Catastrophe Solutions International.
- Managed large loss claims, coordinating with contractors and approving estimates.
- Assisted claimants with additional loss considerations including evacuation expenses, food loss, and income loss.
- Maintained detailed claim file documentation and field inspection notes.
Independent Insurance Adjuster
The Best IRS, Insurance Recruiting Specialist
Irving, TX
08.2018 - 11.2019
- Performed vehicle inspections and prepared hail damage estimates for State Farm and USAA.
- Conducted Dealer Open Lot inspections with Applied Appraisal Solutions.
- Collaborated with repair vendors such as Dent Wizard to ensure accurate estimates and repairs.
Independent Insurance Adjuster
Prime Co Claims Group
Grapevine, TX
06.2018 - 08.2018
- Inspected vehicles and prepared hail damage estimates for USAA through Catastrophe Solutions International.
- Scoped hail damage on dealer inventory for KHS Global assignments.
Estimator /Auto Body Shop Manager
Golden Triangle Collision
Keller, TX
02.2016 - 06.2018
- Prepared estimates for collision and hail damage repairs.
- Coordinated with major insurance companies to process claims and approvals.
- Reviewed repair plans with technicians and approved final repair orders.
- Monitored repair progress and maintained communication with customers regarding status and satisfaction.
Assistant Marketing Manager
Discount Tire
Lake Worth, TX
03.2008 - 02.2016
- Achieved Texas regional sales record for five consecutive months.
- Led and supervised a team of 18 full-time and part-time employees.
- Responsible for driving regional wheel sales performance.
- Recognized as Employee of the Month for outstanding performance.
Crane Rigger
G. R. Kinder Rig Moving
Jacksboro, TX
03.2006 - 03.2008
- Assisted with crane rigging operations across oil field and industrial job sites.
- Performed equipment inspections and completed daily safety documentation.
- Assisted with crane assembly, disassembly, and safe transportation of equipment.
- Worked in high-risk environments including elevated and confined spaces while maintaining strict safety standards.
Education
Texas All-Lines Pre Licensing Course
2021 Training
Plano, TX01-2016
High School Diploma -
Eastern Hills
Fort Worth, TX01-2002
Skills
- Determined estimates on vehicle damage
- Reviewed facts of matter and ensure all claims featured only related damages
- Counseled customers on repair plans
- Evaluated and approved repairs orders with technicians
- Monitored repair services and followed up with customers for feedback
- CCC and Audatex
Timeline
Lead Staff Appraiser
Nexterra Solutions
02.2023 - Current
Auto Damage Appraiser
Applied Appraiser
11.2019 - 02.2023
Auto Damage Appraiser
Mcanally Appraisal Service
08.2019 - 11.2020
Independent Insurance Adjuster
Worley Catastrophe Response, LLC
08.2018 - 11.2019
Independent Insurance Adjuster
The Best IRS, Insurance Recruiting Specialist
08.2018 - 11.2019
Independent Insurance Adjuster
Prime Co Claims Group
06.2018 - 08.2018
Estimator /Auto Body Shop Manager
Golden Triangle Collision
02.2016 - 06.2018
Assistant Marketing Manager
Discount Tire
03.2008 - 02.2016
Crane Rigger
G. R. Kinder Rig Moving
03.2006 - 03.2008
Texas All-Lines Pre Licensing Course
2021 Training
High School Diploma -
Eastern Hills
State Adjuster/ Appraiser License
- Alabama
- Arizona
- Arkansas
- Connecticut
- Delaware
- Florida
- Idaho
- Indiana
- Iowa
- Louisiana
- Mississippi
- New York
- North Carolina
- Oklahoma
- Pennsylvania
- Rhode Island
- South Carolina
- Texas
- Vermont
- West Virginia
- Wyoming