Christopher Stafford
Abbeville,Alabama
Summary
Dynamic professional with extensive experience as a Train Conductor at CSX Railroad, excelling in safety management and customer service. Proven ability to enhance operational efficiency through effective teamwork and problem-solving. Recognized for mentoring new hires and conducting comprehensive safety briefings, fostering a culture of safety and collaboration.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
23
23
years of professional experience
Work History
Train Conductor
CSX Railroad
05.2023 - Current
- Assisted in conducting safety checks on trains and equipment prior to departures.
- Learned protocols for ensuring passenger comfort and safety during transit.
- Collaborated with team members to maintain schedule adherence and operational efficiency.
- Familiarized with train signaling systems and communication tools for effective coordination.
- Participated in training sessions focused on emergency response procedures and safety regulations.
- Communicated with train dispatchers to obtain and adjust directions.
- Performed daily inspections on switches.
- Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
- Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
- Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
Maintenance Supervisor
Anderson Construction
10.2021 - 05.2023
- Oversaw daily maintenance operations, ensuring compliance with safety standards and regulations.
- Coordinated preventive maintenance schedules to minimize equipment downtime and enhance operational efficiency.
- Trained and mentored junior staff on maintenance procedures and safety protocols.
- Developed and implemented process improvements that streamlined workflow in maintenance activities.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Class A Delivery Driver
Performance Food Group Co
11.2020 - 09.2021
- Operated Class A vehicles to ensure timely and safe deliveries across designated routes.
- Inspected delivery trucks for maintenance needs, ensuring compliance with safety regulations.
- Loaded and unloaded cargo efficiently, maintaining proper weight distribution for optimal vehicle performance.
- Completed daily logs detailing routes, mileage, and fuel consumption for accurate record-keeping.
Sales and Service Route Manager
Ecolab
03.2018 - 11.2020
- Resolved escalated client issues, maintaining high levels of service quality and customer retention.
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Developed and implemented effective sales strategies to enhance customer satisfaction.
- Managed inventory levels, optimizing stock availability for improved customer service response times.
- Enhanced customer satisfaction rates by delivering exceptional service and promptly addressing concerns.
Sales Service Manager
Terminix
04.2014 - 03.2018
- Led sales team to achieve quarterly targets through strategic planning and effective execution.
- Analyzed customer feedback to refine service processes, improving overall satisfaction rates.
- Coordinated cross-functional collaboration between sales, marketing, and operations teams to optimize service delivery.
- Managed inventory levels to ensure availability of products while minimizing excess stock issues.
- Increased sales revenue through effective cross-selling and upselling techniques.
Receiving Associate
Wal-Mart Distribution Center
02.2002 - 02.2014
- Oversaw receiving operations, ensuring accurate inventory management and timely processing of incoming shipments.
- Trained new associates on safety protocols and efficient material handling techniques to enhance productivity.
- Developed streamlined procedures for unloading and inspecting products, reducing discrepancies in inventory records.
- Implemented quality control measures for received goods, ensuring compliance with company standards and regulations.
- Managed documentation for all incoming materials, maintaining organized records for audit purposes and traceability.
- Collaborated with warehouse team to optimize space utilization, enhancing overall operational efficiency in the facility.
Education
GED -
George C Wallace Community College
Dothan, ALSkills
- Maintaining safety
- Switching cars
- Making announcements
- Train operation
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Relationship building
- Outgoing personality
- Meeting deadlines
- Upselling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 or more staff members.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
Timeline
Train Conductor
CSX Railroad
05.2023 - Current
Maintenance Supervisor
Anderson Construction
10.2021 - 05.2023
Class A Delivery Driver
Performance Food Group Co
11.2020 - 09.2021
Sales and Service Route Manager
Ecolab
03.2018 - 11.2020
Sales Service Manager
Terminix
04.2014 - 03.2018
Receiving Associate
Wal-Mart Distribution Center
02.2002 - 02.2014
GED -
George C Wallace Community College
Similar Profiles
Rey HerreraRey Herrera
Train Conductor at CSX RailroadTrain Conductor at CSX Railroad
John JenningsJohn Jennings
Assistant Superintendent at CSX RailroadAssistant Superintendent at CSX Railroad
Douglas DavisDouglas Davis
Locomotive Engineer at CSX RailroadLocomotive Engineer at CSX Railroad
Michelle HathcockMichelle Hathcock
Gaming Floor Manager at TCBC DevelopmentGaming Floor Manager at TCBC Development
Steven FriseSteven Frise
Agriculteur at Ferme des prés saléeAgriculteur at Ferme des prés salée