Lucinda Pellew

• Made public announcements on routes and delays
• Communicated with train dispatchers to obtain and adjust direction
• Followed schedules for optimal train operation and monitored routes to make proactive changes and maintain timetables
• Updated maintenance and repair records and reported on notable incidents and accidents during daily routes
• Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes
• Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
• Announced current and future stops as well as notices regarding train operations. Open and close doors
• Inspected train cars on daily basis
• Used hand signals to alert engineers of emergencies, stops or starts, train movement and general directions
• Received and followed directions from train dispatchers
• Communicated with train dispatchers to obtain and adjust directions.
• Made public announcements on routes and delays.
• Maintained strict schedules for passengers and cargo.
• Communicated through various methods to conduct train movement.
• Signaled crew members, utilizing hand or flag signals, radio communications and lantern.

911 Operator, answer telephone calls for assistance coming in via 911 emergency number. Determined nature and priority code of emergency. Input information into computer terminal, revises information already inputted in computer. Transmits information to Radio Dispatcher and Emergency Assistance. Able to work under pressure without direction and independently.

• Took caller information, read associated computer information and documented vital details in call tracking and assignment system
• Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors
• Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations
• Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time
• Handled emergency phone calls calmly and obtained pertinent information with composed approach
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Answered calls from automatic routing system and took basic information from callers.

• Answered incoming calls in a busy call center, handled customer inquiries and complaints in the Verizon Repair Resolution Department.
• Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
• Created trouble reports, scheduling appointments to dispatch out technicians. Provided instructions on how to set up or work features on their phones.
• Researched issues with shipments, product damage and incorrect product amounts.
• Updated customer service database with new information, address changes and contact details.