Christopher Starner
Columbus,ohio
Summary
Dynamic and results-driven professional with extensive experience at Estes Express, excelling in freight handling and dock equipment operation. Proven ability to enhance workplace cleanliness and safety while implementing best practices that improved loading efficiency by 20%. Strong mechanical aptitude combined with effective team collaboration skills ensures optimal operational performance. Exceptional customer service skills and an ability to lead and guide others to improve both their performance and profitability of the company while maintaining the mandated procedures.
Overview
26
26
years of professional experience
Work History
Dock Worker
Estes Express
02.2022 - 03.2025
- Executed operation of forklifts and pallet jacks to streamline material transportation within dock area.
- Executed loading and unloading of freight from trucks while ensuring strict adherence to safety protocols.
- Executed inventory checks to maintain precise stock levels and mitigate discrepancies.
- Facilitated collaboration among team members to optimize loading processes.
- Oversaw cleanliness and organization of dock workspace to optimize operational efficiency.
- Assisted in training new dock workers on safety practices and equipment usage.
- Monitored cargo for damage during handling, reporting issues promptly for resolution.
- Implemented best practices for material handling, improving workflow consistency across shifts.
- Upheld high-quality standards for all handled goods while meeting strict deadlines in a fast-paced work environment.
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
Automotive Technician
B.S.I. LLC
Columbus, OH
08.2015 - 02.2022
- Diagnosed and repaired vehicle systems including engine, transmission, and electrical components.
- Conducted routine maintenance and inspections to ensure optimal vehicle performance.
- Collaborated with team members to troubleshoot complex automotive issues effectively.
- Utilized diagnostic tools and software to identify mechanical problems accurately.
Fleet Mechanic
Central Ready Mix LLC
Columbus, OH
06.2011 - 08.2015
- Diagnosed and repaired mechanical issues in fleet vehicles to ensure optimal performance.
- Conducted routine maintenance checks on heavy equipment, enhancing reliability and safety standards.
- Collaborated with drivers to identify vehicle problems and implement timely solutions.
- Trained junior mechanics on best practices for equipment repair and maintenance procedures.
General Manager
Classic Pizza and Bar
Gahanna, OH
06.2009 - 08.2010
- Oversaw daily operations, ensuring high standards of service and customer satisfaction.
- Implemented cost-control measures, optimizing menu pricing and supplier contracts.
- Developed and led training programs to enhance staff skills and performance.
- Analyzed sales trends to identify growth opportunities and improve marketing strategies.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
Tier 3 Customer Service Representative
Teleperformance USA
Columbus, OH
03.2008 - 02.2009
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Managed high-volume calls while maintaining quality standards and customer satisfaction metrics.
- Collaborated with cross-functional teams to enhance service delivery and streamline processes.
- Trained new representatives on company policies, procedures, and customer service best practices.
- Analyzed customer feedback to identify trends and recommend improvements for service offerings.
Assistant General Manager
KFC
Gahanna, OH.
06.2005 - 07.2007
- Led daily operations to ensure consistent quality and service standards.
- Implemented staff training programs to enhance team performance and efficiency.
- Developed scheduling strategies to optimize labor costs and improve coverage.
- Analyzed sales data to identify trends and drive promotional strategies.
- Coordinated inventory management processes to reduce waste and maintain stock levels.
Assistant General Manager
Tee Jayes Country Place
Columbus, OH.
07.2002 - 06.2005
- Led operational strategies to enhance customer service and streamline restaurant processes.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Developed staff training programs to improve team performance and efficiency.
- Analyzed sales data to identify trends and optimize inventory management.
- Oversaw budget preparation and cost control measures to maximize profitability.
Assistant General Manager
RTM Arby's
Columbus, OH.
07.2000 - 07.2002
- Fostered a positive work environment through effective communication and team engagement initiatives.
- Oversaw compliance with health and safety regulations, ensuring a safe workplace for all employees.
- Streamlined operational workflows, resulting in improved service delivery times and customer satisfaction.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
Owner/ Operator
Serio's Pizza LLC
Columbus, OH.
06.1999 - 07.2000
- Managed daily operations, ensuring quality and consistency in food preparation and service.
- Developed and implemented marketing strategies to increase customer engagement and sales.
- Trained and mentored staff on operational procedures and customer service excellence.
- Oversaw inventory management, reducing waste through efficient supply chain practices.
- Established vendor relationships, negotiating contracts for optimal pricing and product quality.
Education
Philosophy, History, Psychology, And English
Ohio State University
Columbus, OHHigh School Diploma - College Prep.
Westerville South High School
Westerville, OH06.1990
Skills
- Loading and unloading
- Freight handling
- Mechanical aptitude
- Warehouse safety
- Dock equipment operation
- Workplace cleanliness
Timeline
Dock Worker
Estes Express
02.2022 - 03.2025
Automotive Technician
B.S.I. LLC
08.2015 - 02.2022
Fleet Mechanic
Central Ready Mix LLC
06.2011 - 08.2015
General Manager
Classic Pizza and Bar
06.2009 - 08.2010
Tier 3 Customer Service Representative
Teleperformance USA
03.2008 - 02.2009
Assistant General Manager
KFC
06.2005 - 07.2007
Assistant General Manager
Tee Jayes Country Place
07.2002 - 06.2005
Assistant General Manager
RTM Arby's
07.2000 - 07.2002
Owner/ Operator
Serio's Pizza LLC
06.1999 - 07.2000
Philosophy, History, Psychology, And English
Ohio State University
High School Diploma - College Prep.
Westerville South High School