Dynamic wine industry professional with a proven track record at Esterlina Vineyards & Winery, excelling in customer service and team collaboration. Successfully enhanced grape quality and streamlined operations, resulting in increased customer satisfaction and loyalty. Adept at multitasking and utilizing POS software to drive efficiency and elevate the guest experience.
Work History
Vineyard Manager, Assistant Winemaker
Esterlina Vineyards & Winery
01.2004 - 06.2016
Contributed to the development of new varietals through experimentation with different grape varieties and growing conditions.
Evaluated performance metrics regularly while making necessary adjustments to vineyard operations to achieve desired results.
Ensured compliance with local regulations related to agricultural practices, safety protocols, and environmental protection guidelines.
Streamlined harvest operations by planning efficient picking schedules and coordinating personnel effectively.
Increased grape quality through careful selection of rootstocks, clones, and planting densities.
Managed vineyard staff efficiently, providing necessary training to enhance employee skills and knowledge.
Maintained healthy vine growth by monitoring nutrient levels and applying fertilizers accordingly.
Collaborated with winemakers to ensure consistency in grape quality for optimal wine production.
Implemented advanced technological tools for data analysis, leading to informed decision-making in various aspects of vineyard management.
Enhanced disease prevention measures by conducting regular inspections and implementing proactive treatments as needed.
Enhanced vineyard productivity by implementing innovative pruning and canopy management techniques.
Developed strong relationships with local suppliers for timely procurement of equipment, machinery, and other resources required for smooth operation of the vineyard.
Reduced water usage by optimizing irrigation systems and monitoring soil moisture levels regularly.
Established long-term plans for land use that factored in climate change impacts on future growing conditions.
Assisted in recruiting, hiring and training of team members.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Supported the smooth operation of tasting rooms by providing technical information on wines to sales staff and customers when necessary.
Streamlined bottling processes by designing and executing efficient production schedules.
Safeguarded wine quality by managing barrel inventory, including cleaning, sanitizing, filling, stacking, topping off, and sampling finished products.
Assisted in managing relationships with distributors, ensuring timely shipment of products and addressing any concerns or issues that arose.
Maximized grape yield by assisting in vineyard management, including pruning, canopy management, and fruit thinning.
Maintained compliance with federal and state regulations by staying informed on industry requirements and executing accurate record-keeping procedures.
Evaluated wine samples for quality control purposes, promptly identifying and rectifying any potential issues to maintain the highest standards in finished products.
Assisted in budget development for vineyard operations, ensuring adequate financial resources were allocated towards equipment upgrades or replacements as needed.
Elevated customer satisfaction levels with informative vineyard tours that showcased the unique aspects of the winery''s terroir and grape varieties grown onsite.
Completed frequent inspections to identify and resolve problems affecting performance.
Wine Club Host
Wine Creek Cellars
03.2022 - 06.2024
I made every complaint important even when the customer was absolutely wrong but I listened and turned them into a life long customer because they believed I was listening! The three L’s LOOK, LISTEN, LEAD to a SOLUTION! I treat everyone as though I owned company and it was my money! Firm is not always bad, but a test of integrity!
Owner
Esterlina Vineyards & Winery
01.1999 - 06.2016
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Tasting Room Lead
Wine Creek Cellars
01.2019 - 01.2022
Hosted clientele of large parties and biggest spenders many that have followed me from my own winery! But my sense of humor and fun spirit make it an experience rather than a tasting! The people I signed to wine club ask for me and stay with the winery!!
Education
Bachelor Of Computer Science - Software Design
Columbia University
New York, NY
05.1980
Skills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Staff coordination
POS software
Languages
English
Full Professional
Languages
I am also fluent in Spanish
Additional Information
I have a fun spirit and am the father of 4 all college graduates my wife is from the Dominican Republic and I believe she and I have a good standing in our community! Your wine maker was an asst. winemaker at Jordan in Alexander Valley! Her and her ex traded me my grapes for Crab her ex-husband caught! Kathleen said that Maureen would expect this soon! I have been retired for a year working on my home in Dominican Republic but am willing to reach out to my contacts for the next two years so, I will build your wineclub and promote your wines but in 2028 I might ride off into the sunset and that is just being honest!!
Timeline
Wine Club Host
Wine Creek Cellars
03.2022 - 06.2024
Tasting Room Lead
Wine Creek Cellars
01.2019 - 01.2022
Vineyard Manager, Assistant Winemaker
Esterlina Vineyards & Winery
01.2004 - 06.2016
Owner
Esterlina Vineyards & Winery
01.1999 - 06.2016
Bachelor Of Computer Science - Software Design
Columbia University
Similar Profiles
Madison PrevilleMadison Preville
Wine Steward at Beachaven Vineyards & WineryWine Steward at Beachaven Vineyards & Winery