Skilled Guest Advocate with background in providing exceptional guest experiences. Strong communication skills, problem-solving abilities and commitment to customer satisfaction used to create positive and welcoming environments. Demonstrated talent for resolving concerns, handling high volume tasks and improving overall guest relations.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
Neptune, NJ
03.2023 - 06.2024
Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Maintained cleanliness standards throughout the store area.
Promoted available products and services to customers during service, account management and order calls.
Greeted customers and provided assistance to ensure a positive shopping experience.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Resolved customer complaints in a professional manner.
Assisted other departments when needed to maintain efficient operations.
Demonstrated strong communication skills when interacting with customers and coworkers.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Sales Representative
Trinity Solar
Allenwood, NJ
02.2024 - 04.2024
Analyzed market trends to identify potential sales opportunities.
Created detailed reports on daily, weekly, and monthly sales activity.
Listened to customers to understand needs and put together optimal solutions.
Convinced clients to purchase products or services by following persuasive script.
Demonstrated how to use the product and its features.
Attended weekly team meetings to discuss sales strategies and targets.
Generated leads through cold calling prospective clients.
Assessed customer needs through detailed questioning and presented products to fill those requirements.
Circulated among potential customers or traveled by foot or automobile to deliver or sell merchandise or services.
Collaborated with team to develop effective, winning sales strategies.
Studied geographic areas to identify potential buyers and increase door-to-door sales.
Built territory-specific sales plans by reviewing competitor activities and lead spending trends.